HR CONTENT SPECIALIST at ENGIE GBS Romania (2026-01 – Present)
- Managing end-to-end HR content lifecycle within the ServiceNow platform, ensuring accuracy, consistency, and compliance with global policies and local regulations.
- Developing and implementing a content strategy for HR to improve accessibility and clarity of employee information.
- Establishing and maintaining content governance processes, streamlining review, approval, and update workflows.
- Optimizing user experience (UX) within self-service portals by enhancing content structure, usability, and accessibility.
- Monitoring content performance metrics and user feedback to drive continuous improvement and to increase adoption of self-service tools.
- Facilitating training sessions and content author workshops to enable stakeholders to produce high-quality, standardized content.
- Creating HR articles, FAQs and user guides while collaborating with subject matter experts to ensure content accuracy and relevance.
- Supporting audit activities and data protection compliance to ensure high standards of content governance.
HR CONTENT LEAD at London Stock Exchange Group (2019-06 – 2026-01)
- Worked on HR Portal implementation (ServiceNow) with focus on knowledge management and user/employee experience.
- Built LSEG's Global HR knowledge base by creating employee guidance on a global level: created over 400 HR articles, FAQs and user guides through cross-functional collaboration with subject matter experts to ensure content accuracy and relevance.
- Worked closely with HR Operations to understand and integrate HR processes within the knowledge guidelines.
- Audited and updated HR content by collaborating with HR content owners (Payroll, Benefits, Resourcing, L&D etc.).
- Decreased the number of HR queries raised, by providing appropriate content to support the HR knowledge needs of the business thus contributing to improving HR service delivery model.
- Used HR analytics on content usage, ensuring continuous improvement of user experience: by monitoring rating and feedback, replying to user questions/comments; taking appropriate improvement actions based on user feedback.
- Maintained and updated the portal homepage customised per location with latest news, activities calendar, holiday calendar; designing visual materials such as banners, icons, content pages.
- Ensured HR Portal maintenance and troubleshooting in terms of user access, page visibility, search terminology and general content functionalities.
- Coordinated a team of 6 authors on project based content refresh activities.
GLOBAL HR SERVICES ANALYST at Oracle (2017-09 – 2019-06)
System Support & Training Delivery: Provided support to country HR, line managers and employees concerning HR data and systems: Oracle Fusion HCM and GSI. Facilitated training to country HR new colleagues regarding Oracle's Global HR tools, processes and procedures.
Project and Data Management: Managed global projects concerning process alignments, system enhancements or coordinating other internal initiatives.
Maintained data in the HR systems: job assignments, compensation details, work time and leaves of absence. Maintained the salary ranges at the direction of the Compensation &Benefits team. Worked closely with the Business/ Country HR to ensure the integrity of the HR data.
Reporting: Delivered standard or ad-hoc reports for senior HR Management and Country HR personnel.
Internal Communication: Created and delivered the global team's monthly newsletter.
MARKET INSIGHTS SPECIALIST at FrieslandCampina (2016-03 – 2017-09)
- Analyzed market trends, consumer behavior, and retail performance data to generate actionable business insights and support strategic decision-making.
- Prepared and presented reports by consolidating data from multiple sources, including retail audits, consumer panels, and brand tracking studies, translating findings into clear recommendations for internal stakeholders.
- Coordinated internal research activities and collaborated with external research agencies, managing project briefs, timelines, budgets, and administrative processes.
PROJECT MANAGER at Ipsos Interactive Services (2013-07 – 2016-03)
- Coordinated end-to-end implementation of online research projects, ensuring timely and high-quality delivery.
- Led internal project meetings to review specifications, define objectives, clarify requirements, and proactively identify risks with corresponding mitigation plans and timelines.
- Managed ongoing client communication throughout project lifecycles, ensuring alignment on expectations, requirements, and deliverables while promptly addressing requests and questions.
- Collaborated cross-functionally with programming, data processing, sampling, and media teams to secure the necessary resources and ensure smooth project execution.
- Coordinated with external vendors and suppliers to support sampling requirements and additional project needs.
- Monitored project performance, identified operational challenges, and implemented effective solutions to maintain productivity, quality, and business objectives.
- Managed project budgets, including cost tracking, monitoring, and adjustments aligned with project progress and scope changes.
