Global Air Logistics Operations Optimization Expert at KUEHNE & NAGEL INC (2023-01 – Present)
Directed global demand lifecycle management by overseeing 5–10 concurrent global initiatives per week, including intake assessment, feedback, approval or rejection decisions, priority sequencing, and ongoing coordination with global development teams, while ensuring efficient system utilization by operations teams and maintaining full compliance with internal controls and regulatory standards.
- Orchestrated global Standardized Operating System for Sea/Air Logistics (SALOG) governance operations by structuring and distributing regulatory updates across countries and consolidating cross-regional feedback on system alignment.
- Served as the single point of communication with global compliance teams to maintain end-to-end visibility.
- Centralized country-level regulatory change inputs related to new government mandates, including Pre-loading Advance Cargo Information (PLACI) and Air Cargo Advance Screening (ACAS), while translating operational requirements into clear system change requests.
- Delivered actionable insights to global development teams through the formal demand process.
- Executed comprehensive system validation by independently performing QA testing for approved regulatory and demand-driven changes, confirming functional readiness prior to production deployment, and supporting successful global releases.
- Refined system data integrity through coordinated global clean-up initiatives, improving accuracy, consistency, and long-term maintainability of regulatory and demand information within enterprise platforms.
Regional Air Logistics System Manager, North America, NYC at KUEHNE & NAGEL INC (2021-01 – 2022-12)
Designed and coordinated comprehensive BPA training programs across North America, tailoring individual and group sessions to country, branch, and user needs, while partnering with the local system community to enable effective knowledge transfer to regional teams.
- Architected AIROPS 2.0 (Airfreight Operations 2.0) Business Process Automation (BPA) structures by designing and configuring a three-pillar operating model focused on Customer Care, Operational Execution, and Revenue Care, supporting end-to-end AI (Airfreight Import) and AE (Airfreight Export) workflows across the NAM region (United States, Canada, Mexico).
- Served as the primary coordination point between North American branches and Global Shared Services Center (GSC) teams, maintaining AIROPS20 BPA setups throughout rollout and ongoing regional adjustments based on branch and country-specific operational needs.
- Spearheaded the AIROPS20 AI and AE regional rollout by serving as the central system contact during implementation, collaborating deeply with Regional teams and all GSC groups to refine BPA logic and align workflows with evolving NAM operational requirements.
- Validated newly developed BPA functionalities by conducting full-scope QA testing across the entire NAM region and verifying functional behavior and operational relevance prior to production release.
- Documented BPA system change requirements by drafting and submitting detailed demands to the Global Corporate team and interpreting regional QA findings into actionable improvement requests.
- Owned regional BPA adoption by acting as the single point of contact for all BPA-related matters within NAM, guiding users on correct system usage and supporting consistent application of BPA concepts across operations.
- Deployed the system-wide monitoring tool to the full NAM user base by overseeing usage implementation and supporting regional users through initial adoption and stabilization.
- Championed the CareLog global pilot station by partnering with Regional System teams and the Global Corporate team to support pilot execution, independently performing extensive QA testing of new CareLog functionalities for NAM, and submitting structured improvement demands to the Global Corporate team in Hamburg ahead of production release.
- Led CareLog regional enablement by organizing numerous individual and group training sessions for local branch operators and ZA-OS super users, collaborating closely with Regional Process teams to position CareLog as a cross-team operational tool for AIROPS20, resulting in the NAM region achieving the highest global CareLog usage for 6 consecutive months.
Sub-Regional Air Freight Super User and Quality Manager, The Northeast NYC ZA-OS at KUEHNE & NAGEL INC (2016-01 – 2021-12)
Delivered BPA 2.0 (AIROPS20 / Project NOW) configurations for AI and AE operations across the NAM region (United States, Canada, Mexico), completing branch-specific setups for each GoLive and maintaining alignment as processes evolved within and beyond AIROPS20.
- Analyzed Cargo IQ KPIs by tracking Data Quality, Route Maps, charge code usage, and shipment transit-time adherence, while reviewing utilization of the KN Product Suite (AirLOG) to surface gaps in system usage that users were previously unaware of.
- Automated operational data flow by configuring client quotations, net rates, and airline surcharges across SALOG and CIEL, eliminating manual entry and reshaping day-to-day airfreight workflows through system-driven execution.
- Assessed end-to-end branch workflows across the United States North East, performing detailed task-level reviews to determine automation potential and Shared Service Center eligibility in collaboration with Global Shared Services.
- Authored structured Working Instructions for processes transitioned to the Global Shared Service Center, followed by direct training sessions to align execution standards and process comprehension across both operational and service teams.
- Configured SALOG (Kuehne + Nagel internal operations system) setups ranging from client Business Profile automations to branch-specific, national, and regional charge population logic, following full pre-analysis and functional validation.
- Sustained second-level SALOG system support for North East U.S. users, handling support tickets, providing cross-regional coverage during Quality Manager absences, and serving as a reliable escalation point for operational issues.
- Executed validation of SALOG releases and new functionalities by partnering with Regional Super Users, running NE-specific and NAM-wide test scenarios, and documenting test outcomes and defect findings.
- Reported structured test outcomes by compiling execution summaries, defect analysis, and findings from regional and NAM-level test cases, delivering documented results to the HAM BU team.
- Supported North American SALOG Export GoLives across Mexico, Canada, and the United States, guiding operators through system behavior and functionality while maintaining operational continuity during rollout challenges.
- Built complex BPA 1.0 configurations for branches across the United States, expanding user visibility and providing regional support for issue resolution and incremental setup requests.
- Coordinated BPA governance by maintaining setup accuracy, managing national and regional updates, and serving as the primary BPA contact for NAM users on functionality, process flow, and system behavior.
- Facilitated BPA training in NAM by organizing country-, branch-, and user-specific sessions with North American Regional Process teams, System teams, and Global Shared Services to keep system timelines aligned with increasing process complexity.
Team Leader - Air Freight Service Center at KUEHNE & NAGEL INC (2013-01 – 2016-12)
Directed a 1st-level support team of five by managing performance metrics and statistical quality, contributing to the recognition of SSC Belgrade's support model as a global benchmark planned for rollout across additional service centers in Costa Rica and China.
- Governed global SALOG user setup for both air and sea operations, overseeing procedural adherence across Service Centers in Costa Rica and China in line with HAM standards, while providing advanced guidance to Super Users in other locations.
- Sustained operational support for SALOG and CIEL across the full EMEA region, covering Western Europe, Eastern Europe, the Middle East, and Africa, acting as a key system escalation point.
Professional Experience at KUEHNE & NAGEL INC (2004-01 – Present)
