Merina Mathew

4 years of experience providing customer support in busy call center environment. Strategic relationship/partnership-building skills -- listen attentively, solve problems creatively. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors.

Customer Service at Lapels South Boston (2017-02 – Present)

• Cash handling
• Customer service
• Detailing

Customer Service at Mercer (2016-08 – 2017-04)

Assisting callers with authentication, dependent verification status and transfers to licensed counselors for enrollments

• Assisting callers with authentication, dependent verification status and transfers to licensed counselors for enrollments
• Scheduled appointments for licensed counselors
• Helped retirees with their claim forms
• Verification for eligibility for pension
• Assisting callers with pension forms in call center
• Assisting callers with pension benefits
• Calculating estimates on pension and sending out benefit packages for pensions

Inventory taker at RGIS Rumford (2015-03 – 2017-09)

Physically count inventory for client stores across New England and enter information into RGIS equipment

• Physically count inventory for client stores across New England and enter information into RGIS equipment
• Maintaining accuracy in data entry

Academic Advisor at Avenue 100 Media Solutions (2011-10 – Present)

• Pairing students with appropriate programs in their areas
• Maintaining quality in call specifics in call center
• Inbound sales

Academic Advisor at Backstaff Associates (2010-07 – 2011-09)

• Pairing students with appropriate programs in their areas
• Maintaining quality in call specifics in call center
• Inbound sales

Provider specialist trainee at Tufts Health Plan (2010-02 – 2010-05)

Providing accurate insurance benefit, claims, eligibility, and policies to providers and internal customers

• Providing accurate insurance benefit, claims, eligibility, and policies to providers and internal customers
• Resolution of customer inquiries and problem resolution
• Handled high call volume from providers, and internal staff
• Effectively communicate with internal and external customers in verbal and written format
• Ability to work under pressure and with attention to changing priorities

Paraprofessional at Arlington Preschool (2008-09 – 2009-06)

• Provided clerical support to the classroom teachers
• Pay individualized attention to each student
• Keep an eye over all the activities of children while their roaming in cafeteria, schoolyard, and hallways
• Create the important materials for instruction
• Handle non educational activities supervising playground, lunchroom entertainment hall
• Look after all the administrative functions, process the paperwork and maintain records

Receptionist at Advanced Dental Care (2008-04 – 2008-06)

Responsible for all company correspondence with great use of medical terminology to insurance companies

• Responsible for all company correspondence with great use of medical terminology to insurance companies
• Responsible for collection of all patient balances
• Collected and processed all patient insurance claims
• Following up denied and unpaid claims

Paraprofessional at Capuano School (2008-02 – 2008-09)

• Ensured the implementation of rules in the campus
• Provided advisory and technical assistance in order to meet educational needs
• Analyzed different academic impediments and removed them applying self-discretionary power

Substitute Teacher at Somerville Public School (2006-09 – 2008-02)

• Classroom supervision
• Teaching according to substitution plan
• Multi-tasking skills
• Provide curriculum tutoring and guidance to students having academic difficulties
• Hands-on experience with small and large classes and within various age groups, educational and grade level
• Teach basic social block (Math, Science, Social Studies, and English)
• Creator of a stimulating learning environment to enhance students' attention

Pharmacy Technician at CVS Pharmacy (2006-01 – 2006-09)

• Customer service and prescription order processing
• Problem resolution and inventory
• Cash register transactions

Teller at Fleet Bank (2003-03 – 2004-03)

Worked with customers on a daily basis, meeting their banking needs

• Worked with customers on a daily basis, meeting their banking needs
• Answering or referring their financial questions to the appropriate supervisory individuals
• Accepted and processed customer deposits and loan payments
• Maintained and balanced a cash drawer daily
• Secured the financial institution nightly
• Responded to customer inquiries regarding account balances

Mathematics Teacher at Good Shepard School (1992-06 – 1993-06)

Teaching mathematics from grades 5-8 in an elementary school

• Duties include teaching mathematics from grades 5-8 in an elementary school
• Providing a stimulating learning environment in which students can develop to their full potential
• Preparing and implementing remedial programs for students requiring extra help
• Maintaining up-to-date subject knowledge and researching new topic areas, resources and teaching methods

Diploma in Medical Administrative Assistant – Everest College (2008)

Masters of Science in Mathematics – University of Calicut (1992)

Bachelor of Science in Mathematics – Marthoma College (1990)