Amal Abdulaziz

I possess 4 years of practical experience in managing operational and executive government platforms for the Ministry of Human Resources and Social Development (Qiwa Platform, Musaned). Advanced skills in automating and managing HR procedures, ensuring compliance with labor regulations, data entry and processing, records management, and human capital development and training. I seek to assist organizations in optimizing organizational structures, enhancing workplace efficiency, and executing HR operations according to the highest standards of quality and compliance.

Qiwa Platform Operations Specialist at Tamkeen Technologies (2023-05 – 2026-07)

• Providing technical and operational support to business owners, establishments, and employees to utilize services on the Qiwa platform.
• Executing and following up procedures for employment contracts, service transfers, profession modifications, and documenting establishment files in compliance with Saudi labor laws and regulations.
• Resolving operational issues and providing effective organizational solutions that ensure workflow continuity and institutional compliance.
• Managing customer complaints and inquiries, responding to tickets in both Arabic and English with an average response time of 1:30 minutes, contributing to enhanced service quality and customer experience.

Musaned Data Processor at Takamul Business Services (2020-04 – 2021-06)

• Auditing, entering, updating, and archiving domestic labor recruitment service data in accordance with approved standards.
• Managing and tracking recruitment requests, documenting electronic contracts, and preparing daily reports.
• Verifying the accuracy of data and documents while adhering to archiving requirements and electronic system protocols.

Arabic Language Specialist at Welocalize (2022-01 – 2022-06)

• Developing and updating text prompts and commands used in training AI Chatbot models in Arabic.
• Analyzing and refining texts and data to ensure linguistic accuracy, clarity, and organizational quality.

"English in Business" Program Trainer at Rubaiyat Training Institute & Center (2022-10 – 2022-10)

• Designing, preparing, and delivering an intensive Business English training program for university students.
• Developing professional communication and administrative writing skills aligned with job market requirements.

Bachelor's Degree in English Language and Translation – Princess Nourah Bint Abdulrahman University

Diploma in Basic Computer Applications – Imam Mohammad Ibn Saud Islamic University