Bushra Aldossary

Detail-oriented professional with a Bachelor's degree in English Language and hands-on experience in customer care and administrative support. Skilled in communication, documentation, coordination, and handling inquiries through various systems. Seeking to transition into Human Resources, particularly in Onboarding, HR Operations, or Recruitment, where I can contribute my organizational and interpersonal skills.

Customer Care Engagement at Vision Bank (2025-08 – Present)

• Managed customer inquiries through multiple systems and communication channels.
• Maintained accurate records and documentation.
• Coordinated with internal departments to resolve customer cases.
• Handled confidential customer information with high accuracy.
• Ensured compliance with internal policies and procedures.
• Supported operational processes and case follow-up activities.

Customer Service at Riyadh Metro Project (2025-02 – 2025-04)

• Assisted customers by addressing inquiries and providing accurate information.
• Maintained professional communication while handling customer requests and concerns.
• Followed established procedures and policies to ensure service quality and compliance.
• Coordinated with relevant teams to resolve issues efficiently.
• Managed customer interactions and maintained accurate records when required.
• Demonstrated strong problem-solving and interpersonal skills in a fast-paced environment.

English Language Assistant - Intern at Ministy of Education (2024-01 – 2024-04)

• Delivered engaging ESL lessons, simplifying complex concepts to improve student understanding
• Utilized technology tools to enhance the learning experience and increase student engagement
• Developed educational materials such as notes, summaries, and assignments
• Prepared and submitted detailed reports on student performance and progress
• Organized classroom activities and educational events to foster an interactive learning environment

Bachelor's Degree in English Language, Applied Linguistics – Princess Noura University (2020 – 2024)