Country Representative – Administration and Services / Human Resources Manager - Vision Hope International - Yemen
(2024-07)
Lead HR and administration support functions, including recruitment coordination, staff onboarding, employee records, contracts, job descriptions, payroll inputs, performance follow-up, and HR compliance.
- Serve as a senior focal point for recruitment and HR-related queries, coordinating with department managers, finance, senior leadership, and programme teams to ensure timely recruitment and staffing support.
- Coordinate recruitment processes for project and support roles, including vacancy planning, CV sourcing, candidate screening, interview arrangements, documentation, and follow-up with hiring managers.
- Support the creation and tracking of staffing requests, position requirements, recruitment approvals, and related HR documentation.
- Prepare and maintain employment contracts, job descriptions, offer-related documents, personnel files, and HR trackers to ensure accuracy and compliance.
- Coordinate onboarding and induction arrangements for new staff, ensuring required documents, orientation steps, and administrative arrangements are completed.
- Support payroll administration by coordinating staff data, salary-related information, cost allocations, attendance records, and supporting documents with finance teams.
- Maintain organised HR records and digital filing systems, ensuring employee information is accurate, confidential, and accessible for management and audit purposes.
- Monitor HR process compliance, including recruitment documentation, contract extensions, staff separations, performance review cycles, and policy implementation.
- Support continuous improvement of HR processes, trackers, templates, and documentation systems to improve efficiency and follow-up.
Human Resources Manager - Vision Hope International - Yemen
(2021-01)
Managed HR functions for more than 50 staff across country and field offices, covering recruitment, onboarding, contracts, job descriptions, attendance, leave tracking, payroll inputs, benefits administration, performance reviews, employee relations, training, and exit processes.
- Led recruitment processes for multiple project-based and support positions, including preparing vacancy requirements, sourcing CVs, screening applications, coordinating interviews, and supporting final selection processes.
- Worked closely with department managers to understand staffing needs, confirm job requirements, arrange interview panels, and ensure recruitment decisions were properly documented.
- Maintained recruitment trackers, candidate records, interview documentation, reference checks, offer documentation, and personnel files in line with organisational procedures.
- Supported offer and contract preparation, including salary information, start dates, contract duration, job descriptions, and onboarding requirements.
- Coordinated induction processes for new staff and ensured completion of required HR forms, policy briefings, documentation, and joining arrangements.
- Developed, updated, and implemented HR policies, procedures, and templates to improve recruitment, onboarding, performance management, and staff administration.
- Supported payroll processing with finance teams by verifying staff data, salary inputs, attendance records, leave balances, cost allocations, and supporting documentation.
- Monitored performance review cycles and supported managers with staff development, conflict resolution, disciplinary matters, and corrective actions.
- Handled sensitive HR matters, including Code of Conduct issues and internal investigations, with confidentiality, fairness, and respect for organisational procedures.
- Prepared HR reports and staff data for senior management to support workforce planning, donor reporting, compliance follow-up, and decision-making.
Acting Deputy Country Representative - Vision Hope International - Yemen
(2021-06 - 2024-06)
- Supported senior management in operational planning, staffing coordination, donor compliance, internal follow-up, and organisational decision-making.
- Coordinated with programme, finance, administration, and field teams to ensure staffing structures and HR support were aligned with project implementation needs.
- Represented the organisation in coordination meetings with local authorities, partners, donors, and other stakeholders when required.
Human Resources Officer - Vision Hope International - Yemen
(2020-01 - 2020-12)
Supported day-to-day recruitment and HR administration, including CV screening, interview scheduling, onboarding, employee records, attendance tracking, leave follow-up, training records, and staff documentation.
- Assisted in preparing employment contracts, personnel files, HR forms, payroll documents, and internal records in line with organisational requirements.
- Coordinated staff training activities and supported managers with HR procedures, staff queries, policy implementation, and performance management processes.
- Maintained HR trackers and supported accurate data collection for reporting and management follow-up.
Complaints Officer - Vision Hope International - Yemen
(2019-09 - 2019-12)
- Managed beneficiary complaints and feedback in line with accountability, confidentiality, and donor requirements.
- Maintained complaint records, prepared reports, and provided recommendations to improve service delivery and accountability to affected communities.
