Wael Mostafa

Dynamic and results-driven Restaurant Manager with extensive experience leading renowned international and local food service brands. Adept at overseeing all aspects of restaurant operations, including staff management, budgeting, customer service, and sales performance. Demonstrates proven expertise in driving operational excellence, enhancing customer satisfaction, and achieving revenue growth.

Skilled in team leadership, training, and strategic planning to ensure adherence to quality standards and organizational goals. Recognized for building high-performing teams and fostering a culture of continuous improvement and guest satisfaction.

Restaurant General Manager at Hardee's (Americana) (2024-06 – Present)

• Overseeing all aspects of restaurant operations to ensure profitability and efficiency.
• Implementing corporate strategies and optimizing workflows to enhance operational performance.
• Leading staff recruitment, training, and development to build a high-performing team.
• Analyzing key performance indicators (KPIs) to drive sales growth and meet targets.
• Ensuring compliance with health, safety, and quality standards to deliver superior customer experiences.

Restaurant General Manager at Krispy Kreme (Americana) (2023-05 – 2024-06)

• Directed day-to-day operations, maintaining seamless service and achieving sales targets.
• Enhanced customer satisfaction by implementing service excellence programs and team training.
• Managed inventory, budgets, and vendor relations to optimize cost-effectiveness.
• Developed and executed marketing initiatives to boost foot traffic and brand awareness.

Restaurant Manager at Cilantro (2022-02 – 2023-05)

• Supervised restaurant operations, ensuring adherence to quality and service standards.
• Conducted staff training and performance evaluations to maintain team productivity.
• Managed supply chain logistics to ensure timely availability of high-quality ingredients.
• Implemented cost control measures, reducing overhead while maintaining service quality.

Restaurant General Manager at Buffalo Burger (2020-01 – 2022-02)

• Oversaw daily operations, managing staff and optimizing workflows for efficiency.
• Increased sales by implementing innovative marketing campaigns and promotions.
• Ensured compliance with hygiene, safety, and operational standards.
• Analyzed customer feedback to enhance service delivery and maintain brand reputation.

Restaurant General Manager at KFC (Americana) (2011-07 – 2019-08)

• Managed restaurant operations, including staff scheduling, inventory control, and customer service.
• Achieved and exceeded sales targets through effective team leadership and customer engagement.
• Developed and implemented training programs to elevate staff performance and productivity.
• Ensured compliance with corporate standards, driving customer satisfaction and loyalty.

Bachelor of Laws in Laws – Ain Shams University (2004-06 – 2008-05)