Balakumar Sundar

Proactive Desktop Support / System Engineer with hands-on experience in end-user support, Microsoft 365, Intune, Windows environments, hardware diagnostics, and IT infrastructure troubleshooting. Recently trained in Red Hat System Administration with growing expertise in Linux server operations, user management, shell commands, and system configuration. Strong at incident handling, ticket lifecycle management, and delivering smooth IT operations with excellent customer service.

Desktop Support Engineer at Alphaeus Pte Ltd (Ng Teng Fong Hospital) (2025-03 – Present)

• Provide onsite Level 1 and Level 2 deskside support for hospital staff, resolving incidents and service requests logged through the ticketing system within agreed SLAs.
• Troubleshoot and resolve hardware, software, network connectivity, login, and authentication issues across desktops, laptops, and clinical devices.
• Perform OS upgrades, system imaging, software installation, patching, and configuration to maintain compliance with hospital IT standards.
• Support Microsoft 365 (Outlook, OneDrive, Teams), Intune device enrollment, MFA activation, and other enterprise or healthcare applications.
• Maintain accurate asset inventory, including device allocation, lifecycle tracking, returns, and replacement planning.
• Coordinate with authorized vendors for hardware repairs, warranty claims, and replacement units; ensure follow-up until service closure.
• Provide clear, user-friendly communication and guidance to medical, administrative, and support staff, ensuring minimal downtime in a fast-paced hospital environment.
• Document all incidents, troubleshooting steps, and resolutions to support knowledge base development and continuous improvement
• Collaborate with IT teams to support system deployments, workstation refresh activities, and departmental IT projects.

Calibration Engineer at Elec-pro Technology Pte Ltd (2023-02 – 2025-02)

• Performed calibration and servicing of measurement instruments under ISO standards.
• Supported RSAF Airbases and STE Aerospace for onsite maintenance.
• Used SAP for job tracking and reporting.

Lab Technician at ADNOC Gas Processing (2021-09 – 2022-07)

• Calibrated and troubleshot laboratory instruments.
• Performed chemical analysis and quality checks.

IT Support Engineer at PHENOMBPO, India (2019-11 – 2021-08)

• Provided Level 1 & 2 IT support for hardware/software issues.
• Managed OS installations, configurations, and user accounts.
• Supported VPN, WIFI, LAN, Printers and enterprise applications with high first-call resolution.
• Diagnosed and resolved issues related to Microsoft, Outlook and Teams.
• Logged, tracked and resolved tickets using ITSM tools.

Bachelor of Science in Mechatronics – Bannari Amman Institute of Technology (2014 – 2019)