Priya Priyanggka
IT System & Desktop Support Engineer
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About
Dedicated IT System & Desktop Support Engineer with hands-on experience in end-user support, Windows systems administration, IT operations, and technical troubleshooting across corporate and healthcare environments. Skilled in resolving IT issues efficiently, managing Windows devices, and supporting system upgrades with minimal downtime. Strong ability to deliver excellent customer service, provide user training, and maintain smooth IT operations aligned with business needs.
Known for fast problem-solving, adaptability, and improving overall IT user experience.
Experience
IT System Support - Skyworks Solutions Pte Ltd - Singapore
(2024-05)
- Supported Windows Servers (2012+) and user systems to maintain stable performance.
- Executed OS upgrades, patches, and hotfixes to enhance system security.
- Performed system health checks, housekeeping, and storage maintenance.
- Provided technical support for desktops, laptops, printers, and IT equipment.
- Created and maintained IT documentation, SOPs, and support guides.
- Handled incidents and service requests via ticketing system, escalating when required.
- Assisted users with Office 365, MS Teams and Windows system issues.
- Improved IT issue resolution time through structured troubleshooting.
- Achieved positive user feedback for fast and effective IT support.
IT Project Manager - CTC Global - Singapore
(2023-09 - 2024-02)
- Led IT rollout and deployment activities involving systems and devices.
- Managed project planning, task assignment, and vendor coordination.
- Oversaw IT implementation with minimal disruption to business operations.
Deskside & Mobile Support Engineer - PCCW Solutions / Insys Pte Ltd - Singapore
(2021-07 - 2023-08)
- Delivered onsite desktop support for end-users across multiple workplaces.
- Supported Windows, macOS, iOS, and Android device issues.
- Managed 2,500+ mobile devices using MDM and enterprise applications.
- Coordinated IT equipment maintenance, procurement, and replacement.
Shift Deskside Engineer & Coordinator - Singapore General Hospital (IBM Project) - Singapore
(2021-04 - 2021-07)
- Provided end-user support for Windows 10 and O365 in a healthcare setting.
- Resolved technical issues involving desktops, mobility devices, and system access.
- Supported policy compliance for managed devices.
Shift Deskside Engineer - National University Health (IBM Project) - Singapore
(2020-11 - 2021-03)
- Provided IT support during Windows 10 upgrade project.
- Troubleshot hardware, OS, and application issues for hospital staff.
- Supported onboarding and staff training for new system features.
IT Customer Service Officer - New Horizon Development Pte Ltd
(2019-10 - 2020-09)
Customer Service Representative - JH Kim Taekwondo
(2019-07 - 2019-08)
IT Customer Service Officer - GoGoVan – IKEA Project
(2019-01 - 2019-05)
Counter Teller (UK Visa) - VFS Global
(2018-04 - 2018-07)
Helpdesk Engineer - Accenture – Corpass Project
(2017-12 - 2018-02)
Education
Bachelor - Computer Science - PSB Academy (2023 - 2024)
Diploma - Business Information Technology - University Technology Malaysia (2016 - 2018)
