Eran Ezani

People-focused and adaptable professional with experience in retail operations, promotions, and event coordination. Strong in leading teams, managing operations, and delivering quality customer experiences in fast-paced environments.

Background in content creation and performance arts adds creativity, confidence, and strong communication skills.

Supervising Manager (Operations & Sales) at Singtel Mobile Communication (2025-11 – Present)

• Led daily operations of sales promoters during high-traffic roadshows, ensuring smooth execution of SIM card promotions and customer engagement
• Trained and onboarded new staff on sales techniques, product knowledge, and customer handling
• Managed team coordination, including role delegation, shift planning, and break scheduling to optimise manpower
• Acted as the main point of contact for complex customer issues, resolving concerns professionally
• Handled administrative duties such as end-of-day reporting, stock tallying, and performance tracking
• Liaised with Singtel representatives to align on operational requirements and promotional execution

Stall Manager at Sizzle & Serve Wif Love Delights (2025-08 – 2025-11)

• Managed daily stall operations, including food ordering, inventory tracking, and stock replenishment
• Implemented SOP improvements to enhance workflow efficiency and service consistency
• Assisted in menu planning and optimisation, contributing to product and pricing decisions
• Scheduled staff shifts and coordinated manpower to ensure smooth operations
• Acted as the primary point of contact for customer service issues, resolving feedback and complaints professionally
• Ensured food quality, hygiene, and compliance with safety standards

Office of Student & Graduate Affair Intern at Republic Polytechnic (2025-03 – 2025-07)

• Served as a staff advisor to 5 student interest groups, independently guiding EXCO members in planning and executing club initiatives
• Reviewed event proposals, budgets, and approval processes, overseeing funds of up to $10,000
• Collaborated within a team of 3 staff to organise large-scale events, including MAD Festival and GLITZ, with 3,000+ attendees
• Coordinated with internal departments, 30+ vendors, and external partners to support event logistics
• Managed timelines, scheduling, and resource allocation across multiple concurrent events
• Handled conflicts between student leaders and facilitated effective resolutions

Part Time Manager at Coffee Bean & Tea Leaf Pte Ltd (2024-06 – 2025-03)

• Managed daily store operations, ensuring smooth workflow and efficient staff coordination during shifts
• Conducted hygiene and safety checks to maintain compliance with SOP and cleanliness standards
• Scheduled staff shifts and delegated tasks to optimise productivity and service quality
• Monitored inventory levels, performed stock counts, and coordinated ordering to prevent shortages
• Acted as a liaison between departments, including marketing, central kitchen, and compliance teams
• Resolved staff and customer issues, maintaining a positive and productive work environment
• Ensured accurate cash handling and end-of-day sales reconciliation

Psychology & Diabetics Nurse Intern at Raffles Hospital (2024-04 – 2024-05)

• Assisted in patient care, including medication administration and monitoring to ensure accurate treatment support
• Provided patient education on disease prevention and management to promote better health outcomes
• Recorded patient information and vital data to support accurate clinical assessments
• Built rapport with patients and families through empathetic communication and active listening
• Managed and maintained medical equipment to ensure proper functionality for clinical operations
• Supported diagnostic processes by delivering lab samples and assisting with patient evaluations

Part-Time Sandwich Artist at Subway Foods Pte Ltd (2023-06 – 2023-07)

• Prepared food items efficiently while maintaining quality and consistency in line with brand standards
• Maintained cleanliness and organisation of the workspace to ensure compliance with hygiene and safety policies
• Managed high-volume orders during peak periods, improving speed of service through effective multitasking
• Collaborated with team members to ensure smooth workflow and timely order fulfillment
• Trained new staff on food preparation processes and service standards

COVID-19 Temperature Screener at Ministry of Health (2020-12 – 2021-03)

• Conducted temperature screening and monitored visitor entry to ensure compliance with COVID-19 safety protocols
• Maintained professionalism and confidentiality when interacting with members of the public
• Supported crowd management and queue control to ensure smooth and orderly operations
• Enforced health and safety guidelines to promote a safe environment for staff and visitors

Part Time Manager at MOS Foods Pte Ltd (2019-01 – 2020-11)

• Managed daily store operations, ensuring adequate staffing and smooth workflow during shifts
• Scheduled staff shifts and coordinated manpower to maintain consistent service coverage
• Monitored inventory levels and conducted stock counts to support efficient restocking
• Ensured accurate cash handling and end-of-day sales reconciliation
• Maintained service standards and supported team members during peak periods

Pre-Trainee (Performance & Artist Development) at Stone Music Entertainment (2018-01 – 2020-02)

• Underwent intensive full-time training in singing, dancing, and performance techniques
• Adapted quickly to new choreography, vocal methods, and performance styles to improve overall execution
• Participated in structured training programmes and applied feedback from coaches to refine skills
• Developed strong discipline, resilience, and time management in a high-pressure training environment
• Collaborated with fellow trainees to achieve synchronisation and team performance standards
• Gained exposure to Korean language, culture, and professional industry expectations

Diploma in Health Services Management – Republic Polytechnic, Woodlands Singapore (2021-04 – 2026-05)

Ordinary (O') Levels – Saint Patricks Secondary School, Marine Parade Singapore (2017-01 – 2020-11)

Primary School Leaving Examinations (PSLE) Level – Saint Stephen's Primary School, Kembangan Singapore (2011-01 – 2016-12)