Irene Jacq

Experienced Executive Assistant with a proven track record of providing high-level executive support to C-suite executives, Managing Directors and senior leadership teams across the banking, financial services, insurance and professional services sectors. Throughout my career, I have developed expertise in executive administration, complex calendar and travel management, corporate event planning, stakeholder engagement, project coordination and business operations. Recognised for strong organisational skills and discretion in handling confidential matters, I am a proactive, resourceful and adaptable professional committed to delivering high-quality executive support in fast-paced environments.

Personal Assistant - Marsh (Singapore) Pte. Ltd. - Singapore

(2019-08 - 2026-04)

• Provided executive support to three Heads of Department (namely Marketing & Communication, Private Equity & M&A Services & Regional Construction Specialty)
• Managed complex calendars, meetings and executive priorities
• Coordinated executive regional meetings and stakeholder communications across Singapore and multiple time zones
• Planned and delivered corporate events, regional conferences, client appreciation events, training seminars, claims masterclasses and product marketing video shoots, supporting marketing, client engagement and business development initiatives
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and executive itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, executive presentations, reports and meeting materials
• Maintained confidential executive records and documentation
• Supported onboarding, procurement, office administration and ad hoc projects
• Provided cross-functional support to ensure business continuity

Personal Assistant - Jardine Lloyd Thompson (JLT merged with Marsh in 2019) - Singapore

(2018-09 - 2019-07)

• Provided executive support to the Chief Executive Officer (CEO), Head of Specialty and three Heads of Department
• Managed complex executive calendars, schedules and meeting priorities
• Coordinated executive regional meetings and stakeholder communications across Singapore and multiple time zones
• Planned and coordinated CEO Office initiatives, including Town Halls, leadership conferences, corporate events and business initiatives, supporting executive office operations and stakeholder engagement
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and executive itineraries
• Managed travel and expense (T&E) administration for the CEO and Executive Office in compliance with company policies
• Prepared correspondence, executive presentations, reports and meeting materials
• Maintained confidential executive records and documentation
• Coordinated onboarding, office administration, procurement, and ad hoc projects
• Provided cross-functional support to ensure business continuity

Executive Assistant - Westpac Banking Corporation - Singapore

(2015-01 - 2018-08)

• Promoted to Executive Assistant to the COO, supporting the COO and six Heads of Department across Business Continuity Management, Business Risk, Compliance, Global Transaction Services, Legal and Project Asia
• Managed complex executive calendars, schedules and meeting priorities
• Coordinated executive regional meetings and stakeholder communications across Singapore and multiple time zones
• Planned and coordinated Town Halls, leadership conferences and corporate events
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and executive itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, executive presentations, reports and meeting materials
• Managed confidential executive records and governance documentation
• Coordinated onboarding, office administration, procurement, and ad hoc projects
• Provided executive support across both the COO and CFO offices, ensuring business continuity during executive assistant absences

Executive Assistant - Westpac Banking Corporation - Singapore

(2013-06 - 2014-12)

• Provided executive support to three Heads of Department (namely Project Asia, Human Resources & Marketing & Communication)
• Managed complex calendars, meetings and executive priorities
• Coordinated executive regional meetings and stakeholder communications across Singapore and multiple time zones
• Planned and coordinated department events and business initiatives
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, executive presentations, reports and meeting materials
• Managed confidential executive records and governance documentation
• Supported onboarding, procurement, office administration and ad hoc projects
• Provided cross-functional support to ensure business continuity

Contract Secretary - The Northern Trust Company - Singapore

(2013-04 - 2013-05)

• Provided executive support to the Managing Director
• Managed executive schedules, appointments and multi-time zone meeting coordination
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, executive presentations, reports and meeting materials
• Maintained confidential records and audit-ready documentation
• Supported special projects and executive initiatives

Contract Investment Group Assistant - Capital International Inc. - Singapore

(2012-12 - 2013-03)

• Provided executive support to two Fund Managers (SVPs)
• Managed executive schedules, appointments and meeting coordination
• Coordinated executive meetings across Singapore and multiple time zones
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Monitored daily financial results and coordinated earnings release materials to support financial reporting
• Prepared correspondence, executive presentations, financial reports and meeting materials
• Maintained confidential investment records and documentation
• Coordinated office operations and special projects
• Provided cross-functional support to ensure business continuity

Executive Secretary - JP Morgan Chase Bank, N.A. - Singapore

(2011-06 - 2012-11)

• Provided executive support to eight lawyers
• Managed complex calendars, meetings and executive priorities
• Coordinated executive meetings across Singapore and multiple time zones
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, reports and meeting materials
• Maintained confidential records and audit-ready documentation
• Coordinated office operations, procurement and executive support activities
• Provided cross-functional support to ensure business continuity

Administrative Assistant - Merrill Lynch Global Services Pte Ltd - Singapore

(2010-06 - 2011-06)

• Provided administrative and operational support to the Audit Director and team
• Managed executive schedules, appointments and meeting coordination
• Coordinated executive meetings across Singapore and multiple time zones
• Managed executive correspondence, delegated administrative approvals and confidential documentation
• Coordinated international travel, visas, APEC Business Travel Cards and executive itineraries
• Administered travel and expense (T&E) claims in compliance with company policies
• Prepared correspondence, presentations, reports and stakeholder documentation
• Maintained confidential records and ensured audit-ready documentation
• Coordinated office operations and special projects
• Provided cross-functional support to ensure business continuity
• Monitored audit quality metrics and supported audit compliance initiatives
• Maintained audit systems, issue-tracking records and data integrity
• Coordinated audit and regulatory reporting requests, ensuring timely, accurate and compliant submissions

Secretary - DBS Bank Ltd - Singapore

(2007-10 - 2010-06)

• Provided executive support to the Managing Director and Senior Vice Presidents
• Managed calendars, meetings and stakeholder communications
• Planned and coordinated client events, including annual Chinese New Year celebrations and executive business initiatives
• Coordinated international travel and T&E administration
• Prepared presentations, reports and executive correspondence
• Supported onboarding, office administration and special projects
• Coordinated office operations and special projects
• Provided cross-functional support to ensure business continuity

Confidential Secretary - PricewaterhouseCoopers - Singapore

(2001-05 - 2007-09)

• Provided executive support to the Director and Senior Managers
• Managed calendars, travel, meetings and stakeholder communications
• Planned and coordinated client events, departmental activities and employee engagement initiatives, including serving on the organising committee for company-wide events
• Coordinated client events and departmental initiatives
• Prepared reports, presentations and confidential documentation
• Supported onboarding, office administration and business continuity

Secretary - GK Goh Research Pte Ltd - Singapore

(2000-09 - 2001-04)

• Provided executive support to the Managing Director, Regional Head of Research
• Coordinated client visits, travel and executive schedules
• Prepared research reports, presentations and compliance documentation
• Supported MAS training coordination and office administration
• Managed special projects and business support activities

Secretary - SingTel Yellow Pages Pte Ltd - Singapore

(1999-09 - 2000-08)

• Supported the Production Print Manager with executive and administrative responsibilities
• Coordinated print publication projects and vendor management
• Designed marketing collateral and supported promotional campaigns
• Managed sponsorships, customer enquiries and documentation
• Assisted with corporate events and employee engagement initiatives

Senior Administrative Assistant - Temasek Holdings (Pte) Ltd - Singapore

(1997-02 - 1999-08)

• Administrative support and correspondence
• Payment processing and account administration
• SAP data maintenance
• Records management

Senior Administrative Assistant - American International Assurance - Singapore

(1996-01 - 1997-01)

• Customer service and policy administration
• Underwriting and endorsement processing
• Invoice preparation
• Records management

Junior Secretary - Survey Research Singapore - Singapore

(1993-08 - 1995-12)

• Secretarial and administrative support
• Reports and correspondence
• Data compilation
• Presentation preparation

Taxation Clerk - The Great Eastern Life Assurance Company Limited - Singapore

(1992-02 - 1993-07)

• Tax computation support
• Financial data compilation
• Corporate reports and presentation materials

LCCI Private Secretary Diploma (PSD), LCCI Diploma in Business Administration - Business Administration - LCCI (2008-04 - 2009-03)

GCE 'O' Level (1986-01 - 1991-12)