July 2020 – Nov 2023 - IT Support Executive
Yangon, Myanmar ZEN Research Myanmar (Head Office)
- Provided technical support, such as configuration, installation and troubleshooting of computer hardware and software.
- Supported end-user computing, desktop software, and participated in testing new hardware/software.
- Assisted in project implementation and supported the cybersecurity management committee.
- Managed on-premise and cloud network infrastructure, including installation and troubleshooting.
- Installed, configured, and tested networks, servers, printers, NAS, and other infrastructure.
- Procured and managed company IT assets, handling any assigned tasks
March 2013 – June 2020 - Senior Service Technician
Yangon, Myanmar KM Computer & CCTV Net Solution
- Provided and desktop support, including troubleshooting, configuration, and Windows/software laptop installations.
- Conducted hardware repairs by disassembling and replacing components like motherboard, CPU, RAM, etc.
- Assisted in virus removal through malware scanning and resolved technical issues in LANs, WANs, and other systems.
- Took ownership of support calls, ensuring prompt resolution and keeping customers informed of progress.
- Successfully addressed 15+ customer issues daily with an 85% success rate.
