Ravikant Macwan

Hospitality and restaurant operations professional with hands-on experience in restaurant management, food and beverage service, customer service, front-office administration and operational support. Currently managing LA MILANO PIZZERIA and supporting daily restaurant operations. Holds a Diploma in Hospitality (Cafe Operations) from Singapore and has previous hospitality experience in Singapore at The Banana Leaf Apolo.

Skilled in customer service, team coordination, restaurant operations, order handling, workplace hygiene and daily operational support. Seeking hospitality, restaurant operations, food & beverage or guest service opportunities.

Restaurant Manager - LA MILANO PIZZERIA - Gandhinagar, India

(2024-09)

• Manage daily restaurant and outlet operations to support efficient customer service and smooth business operations.
• Coordinate staff and support day-to-day service activities in a fast-paced food and beverage environment.
• Train new staff on restaurant procedures, customer service, order handling and workplace standards.
• Handle customer enquiries, service concerns and complaints professionally to support customer satisfaction.
• Monitor cleanliness, hygiene and general workplace standards within the outlet.
• Support order handling, operational coordination and routine restaurant administration.
• Assist with stock, materials and operational requirements to maintain smooth outlet functioning.

Hospitality Intern - The Banana Leaf Apolo - Singapore

(2023-04 - 2023-10)

• Provided friendly and efficient service in a busy Singapore hospitality and restaurant environment.
• Processed food and beverage orders accurately and supported timely customer service.
• Coordinated with team members to support order taking, service and smooth restaurant operations.
• Maintained workplace cleanliness and followed food hygiene and safety standards.

Customer Service Representative - Cogent E-Services Pvt. Ltd. - Vadodara, India

(2020-02 - 2021-11)

• Handled customer enquiries, product-related issues and complaints professionally.
• Provided customer support through telephone, email and chat channels.
• Used active listening and problem-solving skills to resolve customer concerns.

Administrative Service Advisor - Gujarat Educare Consultancy - Vadodara, India

(2016-08 - 2020-01)

• Managed front-office operations, visitor enquiries, telephone calls and client communication.
• Organised and maintained application files and important documents.
• Assisted with appointment scheduling, office supplies and daily administrative operations.

Office & Logistics Support Staff - Hemangi Faraskhana & Decorators - Vadodara, India

(2012-08 - 2016-07)

• Supported daily operations for a décor and furnishings business.
• Assisted with organising and moving event décor, furnishings and company materials.
• Supported storage organisation, document/mail distribution and general operational tasks.

Diploma - Hospitality (Cafe Operations) - BITC International College (2022-08 - 2023-10)

Secondary School - St. Xavier's High School (2000 - 2010)