Varun Saroch

Hospitality and Kitchen Operations professional with hands-on experience in preparing American-style pizzas, pasta, sandwiches and other menu items. Experienced in supporting daily outlet operations, working effectively with team members, and delivering smooth service in a fast-paced food environment.

Teammate at Taskus (2025-01 – Present)

• Provide customer support via chat/email/voice, ensuring high customer satisfaction.
• Resolve customer queries efficiently while meeting SLA and quality benchmarks.
• Identify process gaps and suggest improvements to enhance service delivery.
• Collaborate with cross-functional teams to resolve complex escalations.

Kitchen Team Member at Hungry Point (2025-05 – Present)

• Prepare and assist with American-style pizzas, pasta, sandwiches and other menu items.
• Support day-to-day kitchen and outlet operations to keep service running smoothly.
• Work closely with teammates and coordinate tasks effectively during busy service periods.
• Contribute to a team-oriented work environment while handling assigned kitchen responsibilities.

Operations Analyst at Finxera, Inc. (2022-01 – 2024-12)

• Processed ACH, checks, and wire transfers for US clients.
• Conducted audits ensuring accuracy and compliance.
• Investigated issues and resolved escalations.
• Generated and analyzed operational performance reports.

Operations Analyst at eClerx (2019-01 – 2022-12)

• Conducted daily chat audits and provided structured feedback.
• SME for Quality & Training teams.
• Trained new hires on tools, product updates, and chat handling.
• Coordinated mentorship programs and trainee assessments.

B.Sc. in Airline, Tourism & Hospitality Management – Hoshiarpur Institute of Management & Technology (2017-01)

Culinary Skills – Food Craft Institute, Punjab (2025-01 – 2025-04)