Misael Omar Deras

Sales leadership professional with 13 years of experience in the telecommunications industry, including extensive experience as a Sales Supervisor with TWC/Spectrum in California. Experienced in leading and motivating sales teams, driving achievement of sales objectives, coaching employees, resolving customer escalations, and delivering results in a high-volume sales environment. Strong background in sales performance management, KPI-driven sales execution, customer acquisition, objection handling, conflict resolution, employee development, and operational leadership.

Bilingual in English and Spanish. Recently relocated from California to El Salvador and available for onsite leadership opportunities.

Sales Supervisor - CHARTER COMMUNICATIONS / SPECTRUM - Lancaster, California

(2014-10 - 2026)

• Led and motivated a sales team of 14 employees to achieve corporate sales objectives and performance expectations.
• Managed day-to-day sales operations with a focus on sales performance, customer experience, productivity, and business results.
• Coached and developed sales representatives on objection handling, closing techniques, customer engagement, and sales execution.
• Monitored individual and team performance to identify opportunities for improvement and drive achievement of sales goals.
• Built strong customer relationships and identified opportunities to meet additional customer needs through effective sales conversations.
• Addressed escalated and irate customer situations while maintaining professionalism and protecting the customer experience.
• Held team members accountable for performance, deadlines, goals, and organizational expectations.
• Worked effectively in a high-pressure, fast-paced sales environment with minimal supervision.
• CSG/ICOMS Certified.

Merchandiser Supervisor - W.A. THOMPSON - Lancaster, California

(2011 - 2014)

• Supervised a team of 8 merchandisers and managed day-to-day field operations.
• Built strong relationships with store managers and customers.
• Managed performance against business goals, deadlines, and sales objectives.
• Contributed to quarterly sales increases through effective team and route management.
• Responsible for the company's highest-grossing route.

IBS Representative - BANK OF AMERICA - Lancaster, California

(2010 - 2011)

• Provided customer solutions through phone, text, and email while supporting service, sales, and fulfillment requests.
• Handled account-related transactions and referred customers to appropriate lines of business.
• Investigated and resolved complex customer issues while coordinating with internal support organizations.
• Managed escalated customer situations and followed requests through to successful resolution.
• Maintained thorough follow-up on outstanding customer service requests.

IBS Representative / Human Resources - SYKES EL SALVADOR - San Salvador, El Salvador

(2005 - 2009)

• Provided customer service, technical support, sales, and problem resolution for U.S. customers.
• Recruited, interviewed, and selected candidates for company positions.
• Conducted background and drug-test screening.
• Supported employee training, orientation, and development.

Front Manager Leadership Essentials - University Of Denver (2024-03 - 2024-03)

Business Administration, 3 years completed - Universidad Centroamericana (UCA), El Salvador (2005 - 2008)

Highland High School, California (1996 - 1998)