Danuphong Trakanchun

Experienced and knowledgeable Information Technology Professional with demonstrated success implementing computer system in company with Logical thinking and Knowledgeable. Ability to work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.

Senior IT System Engineer at SAM Precision (Thailand) Limited (2022-12 – Present)

• Responsible for Project Management IT Infrastructure and Security Systems, Server, Network, VMware, Storage, Software License, Server Room, Email Service, Firewall, design datacenter and coordinate-work with multi national person.
• Manage day-to-day IT operations that ensure IT service availability.
• Monitor and respond effectively to issues received via the IT ticketing system.
• Monitor IT services regularly and coordinate scheduled maintenance.
• Perform administrative work on networking, security, and backup. Make sure all systems are compliant with IT policy.
• Maintain and troubleshoot IT devices/ equipment such as a computer, printer, IP Phone, switches, routers, and WiFi AP.
• Expertise in implementing,Configuring, and testing IT solution

IT Infrastructure & MES support at Faurecia & Summit Interior Systems (Thailand) Co., Ltd. (2022-02 – 2022-12)

• Analysis and problem solving related to customer System & MES shop floor application
• Manage the application of Group standards, especially concerning hardware, software, security policies, software licenses control, inventory, etc.
• Implement both new projects for local applications and infrastructures and improvements in the existing Information Systems.
• Contribute to design, testing, implementation and managing (Server, Storage, SAN, LAN, virtualization platform, Security, OS) in manufacturing plants
• Support all user word wide when receive ticket.
• Manage site contracts and relationships with external suppliers.
• Define and apply IT procedures specific to the site.
• Report and Presentation on status on a Weekly: create "dashboard/important indicators" and "important events" of the site, to send to Region and Zone IT Managers; integrate into monthly "Action Plan" meeting in coordination with Zone IT manager.

IT Supervisor at Tsubakimoto Automotive (Thailand) Co., Ltd. (2014-01 – 2022-02)

IT Section head with 4 years of experience in IT management

• Manage Network Systems, Servers, Internet, and IT. Audit.
• IT. Project planning. IT Budget planning.
• Analyze and resolve 2nd and 3rd level problems.
• 2021 Online meeting and Work from home - Communication to internal with MS Team - Increase Internet Bandwidth and External support WFH and communication with MS Team - Security SIEM Log Management
• 2020 Paperless Implementation - Work from home (VPN) - Encryption Laptop - Study new ERP - Covid-19 Emergency plan
• 2019 Renovate Server room (add 2 Air) - Change Printer all location - Improvement ERP - Internal control flowchart update - Create Cyber security practice - Add storage NETAPP - Study Paperless program
• 2018 IT Call center systems and IATF 16949:2016 - Training ITIL best practice for all IT staff - Implementation IT Call center - Create Cyber security policy - New IATF16949:2016 Certificate - Update IT policy, Procedure Manual, Work Instruction - Add Mail Firewall Gateway - Renovate server room
• 2017 Disaster Recovery Server and Storage - New Server and Storage - Upgrade ERP (Re-implementation) - Add E-mail protection and E-mail security
• 2016 Disaster recovery network and Add performance network - Build new server room - Add L3 and all network backup - Change All printer in company - Upgrade Internet Backup - IT Internal control - Train new IT staff
• 2015 More security and Implementation ERP - Change Mail Gateway - Change Antivirus PCs& Server - Implementation new ERP - Train new IT staff - Change Wireless systems - Change Internet Provider - New video conference
• 2014 Improve performance and Stability of Systems and Policy - Change All Switch L2, Firewall, L3 - Add RAM and Disk for Server and Storage - Check License all program - New 9 IT Policy - New Backup systems

Bachelor of Science in Information Technology – Rajamangala University of Technology Suvarnabhumi