Chinnapat Suntarakom

Solution professional with 10+ years across network engineering, unified communications, and AI platforms. I enjoy the presales side of the work; understanding how a customer's business operates, where the pain points are, and designing solutions that genuinely fit. My current focus is SaaS-based Chatbot and Voicebot, helping customers integrate AI into their existing workflows to improve productivity and efficiency.

Engineering Specialist – AI Platform at Advanced Wireless Network (AWN) (2025-11 – Present)

• Manage end-to-end vendor sourcing for AI Voicebot and Chatbot platforms, evaluating technical capability through POCs and portfolio reviews, then negotiating commercial terms and Master Agreements to onboard vendors into AWN's product portfolio.
• Act as the presales lead for AI platform deals across SMB and enterprise, engaging directly with customers to understand their requirements and pain points, then designing solutions around Voicebot and Chatbot that fit into existing workflows or replace legacy systems, often integrating with call center operations to improve productivity and efficiency.
• Work closely with vendors to support pricing requests, customer presentations, and once a deal is won, I coordinate project delivery between customer and vendor, ensuring smooth turnkey implementation.

Senior Solution Specialist at NTT (Thailand) Ltd. (2019-11 – 2025-03)

• Worked as the presales lead for digital workplace solutions, primarily unified communications and collaboration across Cisco, Microsoft Teams, Zoom, etc., engaging enterprise clients from initial requirement gathering through to solution proposal and commercial submission.
• Designed and proposed solutions for large-scale transformation projects, including IP Telephony migrations and video conferencing rollouts for major office builds, winning deals against well-established competitors in the area.
• Managed relationships with key technology partners to stay close to product roadmaps and bring relevant capabilities into client proposals.

Solution Specialist – Collaboration at Dimension Data (Thailand) Ltd. (2015-03 – 2018-08)

• Handled technical presales for Cisco Collaboration and UC solutions, including scoping, architecture design, and effort estimation.
• Led POC demonstrations and solution testing to validate fit before project commitment.
• Supported sales and delivery teams through the full project lifecycle, from initial proposal to post-sales handover.

Senior Network Engineer at NexEntel Co., Ltd. (2012-01 – 2015-02)

• Implemented and maintained contact center solutions for enterprise clients, including IVR scripting and third-party application integration.
• Managed project rollouts and client communications and provided technical mentoring to junior engineers on the team.

Network Engineer at Createtelcom Co., Ltd. (2011-06 – 2011-12)

• Post-sales support for Cisco network, VoIP, and contact center systems; incident troubleshooting, preventive maintenance, and SLA management.

Sales Specialist at TT&T Public Company Limited (2010-05 – 2011-04)

• Designed MPLS network solutions to support the sales team, and handled sales reporting and commission tracking for management.

Bachelor's Degree in Telecommunication Engineering – King Mongkut's Institute of Technology Ladkrabang (2006 – 2010)

Senior High School in Science-Math – Nakprasithi School (2003 – 2006)