Duangjai Phuakpoolpol

Results-driven Aviation Operations Manager with 13 years of experience in airline ground operations, revenue coordination, and regulatory compliance. Proven expertise in cross-functional leadership, financial processing (withholding tax, vendor payments, revenue reporting in Oracle), and outsourced service supervision. Strong background in airport operational control, passenger service management, and corporate coordination.

Seeking a Senior Manager / Operations Manager role within aviation or airport-related organizations.

Jin Air Co., Ltd.

Manager – Ground Operations & Revenue Coordination

2013 – Present | Suvarnabhumi Airport

• Lead and oversee end-to-end ground operations including check-in, boarding, baggage handling, and flight turnaround control.
• Coordinate inbound/outbound flight operations and manage special service requests and irregular operations.
• Manage and evaluate outsourced service providers to ensure service quality and cost efficiency • Manage revenue reporting and financial documentation using Oracle system.
• Handle vendor payments, financial reconciliation, and cost-related documentation in coordination with accounting • Liaise with external visa agencies for work permit and immigration documentation.
• Develop manpower planning and shift schedules to optimize operational efficiency.
• Act as primary point of escalation for passenger complaints and cross-departmental issue resolution.

Customer Service Agent

Wingspan Co., Ltd. (Thai Airways Ground Handling) | 2012 – 2013

• Provided passenger services in accordance with airline standards.
• Assisted with check-in procedures, document verification, and customer inquiries.
• Supported daily operational activities to maintain service quality.

Passenger Service Agent

Bangkok Flight Service Co., Ltd. (BFS) | 2010 – 2012

• Performed passenger check-in and boarding procedures.
• Verified travel documents and ensured compliance with aviation regulations.
• Delivered high-quality customer service and operational support.

University of the Thai Chamber of Commerce

Bachelor of Arts in Humanities

Major: English for Business Communication

GPA: 3.23