Duangjai Phuakpoolpol
Results-driven Aviation Operations Manager with 13 years of experience in airline ground operations, revenue coordination, and regulatory compliance. Proven expertise in cross-functional leadership, financial processing (withholding tax, vendor payments, revenue reporting in Oracle), and outsourced service supervision. Strong background in airport operational control, passenger service management, and corporate coordination. Seeking a Senior Manager / Operations Manager role within aviation or airport-related organizations.
จ้างคนนี้
ส่งข้อเสนองานโดยตรงถึงผู้สมัครนี้
เกี่ยวกับ
Results-driven Aviation Operations Manager with 13 years of experience in airline ground operations, revenue coordination, and regulatory compliance. Proven expertise in cross-functional leadership, financial processing (withholding tax, vendor payments, revenue reporting in Oracle), and outsourced service supervision. Strong background in airport operational control, passenger service management, and corporate coordination.
Seeking a Senior Manager / Operations Manager role within aviation or airport-related organizations.
ประสบการณ์
Jin Air Co., Ltd.
Manager – Ground Operations & Revenue Coordination
2013 – Present | Suvarnabhumi Airport
- Lead and oversee end-to-end ground operations including check-in, boarding, baggage handling, and flight turnaround control.
- Coordinate inbound/outbound flight operations and manage special service requests and irregular operations.
- Manage and evaluate outsourced service providers to ensure service quality and cost efficiency • Manage revenue reporting and financial documentation using Oracle system.
- Handle vendor payments, financial reconciliation, and cost-related documentation in coordination with accounting • Liaise with external visa agencies for work permit and immigration documentation.
- Develop manpower planning and shift schedules to optimize operational efficiency.
- Act as primary point of escalation for passenger complaints and cross-departmental issue resolution.
Customer Service Agent
Wingspan Co., Ltd. (Thai Airways Ground Handling) | 2012 – 2013
- Provided passenger services in accordance with airline standards.
- Assisted with check-in procedures, document verification, and customer inquiries.
- Supported daily operational activities to maintain service quality.
Passenger Service Agent
Bangkok Flight Service Co., Ltd. (BFS) | 2010 – 2012
- Performed passenger check-in and boarding procedures.
- Verified travel documents and ensured compliance with aviation regulations.
- Delivered high-quality customer service and operational support.
การศึกษา
University of the Thai Chamber of Commerce
Bachelor of Arts in Humanities
Major: English for Business Communication
GPA: 3.23
