Few Saynet

Operations professional with experience as a Team Leader in digital operations. Skilled in escalation handling, case investigation, SLA monitoring, and coordinating with cross-functional teams to resolve operational issues efficiently.

Team Leader at Gearing Services (Thailand) (2022-05 – 2026-01)

• Led and managed a moderation operations team to achieve KPI and quality targets.
• Monitored case handling performance and ensured compliance with service level agreements (SLA).
• Handled and tracked escalations, coordinating with relevant teams to resolve complex operational issues.
• Investigated reported problems and supported resolution through analysis and issue verification.
• Analyzed operational trends and provided insights to improve workflows and team efficiency.

Content Moderator at Digiserve Corporation (2021-01 – 2022-01)

• Reviewed and moderated online content to ensure compliance with platform policies.
• Identified and escalated sensitive or policy-violating cases to the appropriate teams.
• Maintained high accuracy and efficiency while working with time-sensitive operational tasks.

Bachelor of Arts (BA) in English for Business Communication – Sripatum University, Thailand (2016 – 2020)