Chansuda Kalaya

My career in the hotel industry has provided me with a wealth of experience in all aspects of the industry, from Marketing, Sales, and Management, all the way through to Skill Training and more. As well as being employed directly in the hotel industry, I have also worked as a Guest Lecturer at Chiang Saen Institute for Skill Development, and as a Consultant at Viangngam Lanna Villa. I am generally considered to be a very amiable person, who is well-liked by most guests and co-workers alike.

Director of Operations at KC Beach Club & Pool Villas Samui (2026 – Present)

• Oversee all resort operations, ensuring efficient performance across all departments.
• Lead department heads and operational teams to achieve service excellence and business objectives.
• Monitor financial performance, budgeting, forecasting, and cost-control initiatives.
• Drive revenue growth through operational improvements and strategic planning.
• Ensure compliance with company policies, brand standards, and quality assurance requirements.
• Develop and implement staff training programs to enhance team performance and guest satisfaction.
• Coordinate with ownership and senior management on operational strategies and business development initiatives.
• Continuously improve guest experience, service quality, and operational efficiency.

Resort Manager at La Flora Resort Khao Lak (2024 – 2026)

• Fully in control of all departments, to facilitate the smooth operation of the resort and its systems, in coordination with owner.
• Co-ordination with sister-resorts La Vela & La Casa
• Implementation of systems to ensure that all figures and reports are transparent and professionally reported.
• Development of new revenue opportunities, including seasonal F&B promotions.
• Supervision of online social media presence.
• Improvement of staff quality and room quality.
• The creation of accurate reports for owner.

Hotel Manager at CMOR Hotel by Recall (2024 – 2024)

• Fully in control of all departments, to facilitate the smooth operation of the resort and its systems, in coordination with management.
• Implementation of systems to ensure that all figures and reports are transparent and professionally reported.
• Development of new revenue opportunities, including seasonal F&B promotions.
• Development and implementation of employee development and training programs.
• Improvement of staff quality and room quality.
• The creation of accurate reports for management.

Hotel Manager + Sales & Marketing Manager at Nakorn Ping Boutique Hotel by D Varee (2023 – 2024)

40 rooms

• Fully in control of all departments, to facilitate the smooth operation of the hotel and its systems, in coordination with the management company.
• Production of P&L reports and weekly Operation Reports for management company.
• Liaison between management group and owners.
• Development of new revenue streams, including event coordination and seasonal beer garden.
• Local sales agent / Dry Revenue
• Development and implementation of employee development and training programs.

Resort Manager at Tree Scape Retreat Resort Chiang Mai (2020 – 2022)

40 rooms

• Oversight of all resort operations, encompassing budget management, employee regulations, security measures, administrative duties, reservations, accounts, and marketing.
• Development of customer-service training programs aimed at empowering staff to immediately solve customer issues and reduce customer complaints.
• Developing and maintaining staff team for quality service and building long-term relationships.
• Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA).
• Communicating with all departments, including setting flexible prices on cost, and item prices in Food & Beverage Department.
• Creating and preparing quotations for Weddings, Company Parties, Private Groups, and other events.
• Development of plans to increase revenue and occupancy rates.

General Manager + Sales & Marketing Manager at T-Heritage Hotel (2019 – 2020)

21 rooms

• Oversight of all hotel operations, encompassing budget management, employee regulations, security measures, administrative duties, reservations, accounts, and marketing.
• Facilitating Grand Opening of hotel.
• Brand development and marketing consultation in coordination with owner.
• Recruitment and training of staff.
• Implementation of systems and operation programs.
• Liaison between design teams and owner regarding décor of hotel and room utilities.
• Purchasing.
• Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Travel agency.

Front Office Manager at De Naga Hotel (2019 – 2019)

80 rooms

• Management of all aspects of the front office, including guest registration, bell services, business center, telephone services, concierge services, and guest reservations, to develop and deliver a unique guest experience and bring the brand to life.
• Participation in the preparation of the annual departmental operating budget and financial reports.
• Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Local travel agencies.

Cluster Hotel Manager + Sales & Marketing Manager for 3 properties - De Chai Colonial / De Chai The Deco / De Chai Oriental at De Chai The Deco + De Chai Oriental (2011 – 2018)

total 115 rooms

• Strategic planning. Management of standard operation processes. Oversight of Financial, Cashier, Marketing, and Reservation and processes.
• Facilitating Grand Opening of 2 new hotels.
• Development and inspection of operation and service processes.
• Preparation of Internal Employee Training.
• Controlling payroll costs and budget suggestions.
• Purchasing.
• Monitoring of accounting process, AR and AP of the month.
• Preparation of monthly P&L reports for CEO and MD.
• Estimating revenue and yearly expenses, in preparation of budget report for CEO & MD.
• Analyzing, solving and handling immediate problems.
• Room defect planner.
• Preventive maintenance.
• Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA) and Travel agency.

Sales & Marketing Manager at De Chai Colonial (2011 – 2018)

• Revenue management with strategic forecasting of booking and control rate plan on Online Travel Agent (OTA).
• Communicating with Travel Agents to develop contract rates.
• Preparing schedules to meet customers with the sales team on weekly rotation.
• Preparing proposals for various monthly activities in conjunction with team.

Front Office Manager at De Lanna Hotel (2011 – 2012)

62 rooms

• Supervising of service operations, including check-in and check-out, the scheduling of work shifts, evaluation of work performance, and organizing formal training for employees to develop knowledge and abilities that increase customer satisfaction.
• Participation in selection of front desk employees.
• Developing better communication and coordination skills of staff, both with customers and other members of the department, to increase the speed and smoothness of operations.
• Checking the accuracy of information provided by staff between departments, to ensure that improvements in quality are both maintained and further improved.
• Coordinating to prepare for group or customer group certification together with other departments.
• Check outstanding credit given to guests, ensuring that it is in accordance with hotel policy.
• Organizing and chairing meetings of employees in the department.
• Preparation of daily Room Revenue and Occupancy Rates reports for the general manager and other relevant departments.

Front Office Manager at Panviman Spa Resort (2009 – 2010)

55 rooms

• Supervising of service operations, including check-in and check-out, the scheduling of work shifts, evaluation of work performance, and organizing formal training for employees to develop knowledge and abilities that increase customer satisfaction.
• Participation in selection of front desk employees.
• Developing better communication and coordination skills of staff.
• Coordinating to prepare for group or customer group certification together with other departments.
• Organizing and chairing meetings of employees in the department.
• Preparation of daily Room Revenue and Occupancy Rates reports for the general manager and other relevant departments.

Concierge at Rachamankha Hotel (2008 – 2009)

29 rooms

• General concierge duties, with special emphasis placed on fulfilling the requirements and requests of the many VIP guests to the hotel.

Supervisor Front Desk Cashier at Raming Lodge (2007 – 2008)

76 rooms

• General cashier duties, plus the supervision of other staff department members.

Supervisor Front Desk Cashier at Chiang Mai Orchid Hotel (1999 – 2007)

266 rooms

• General cashier duties, plus the supervision of other staff department members.

Front Desk Cashier at YMCA Chiang Mai (1997 – 1999)

72 rooms

• My first position after leaving college, consisting of general cashier duties.

Bachelors Degree in Hotel Management – Dusit Thani College