Jidapa Denklang

Detail-oriented and adaptable professional with international work experience in both Thailand and the United States. Demonstrated background in customer service and hospitality, with the ability to perform effectively in fast-paced and high-pressure environments while maintaining service quality and professionalism. Experienced in handling customer interactions, problem-solving, and cross-functional coordination, with strong communication skills in both team and client-facing settings.

Customer Service Operations at GoWabi (2026-01 – Present)

• Managed and coordinated over 100 bookings per day within a 75-minute SLA per case, overseeing the full service process from sourcing providers and confirming jobs to coordinating with customers through service completion.
• Served as the main point of contact between customers, service providers, and internal teams to ensure smooth and efficient daily operations.
• Communicated booking details and service resolutions professionally in Thai and English, across multiple channels.
• Assisted customers through online platforms while maintaining high service quality and customer satisfaction.
• Handled inbound and outbound customer service tasks in a fast-paced, high-pressure environment with strong attention to detail and time management.
• Managed multiple cases simultaneously while effectively prioritising tasks to meet operational targets and deadlines.
• Coordinated with cross-functional teams to resolve service issues, follow up on urgent cases, and ensure timely updates for customers.
• Adapted quickly to operational changes, urgent requests, and high-volume workloads while maintaining service standards.
• Developed strong communication, problem-solving, coordination, and customer relationship management skills through hands-on experience in Customer Operations.

Dunkin' — Barista at Work and Travel USA Program (2025-05 – 2025-09)

• Prepared coffee and beverages, focusing on speed and accuracy during busy hours
• Took customer orders, handled payments, and ensured quick and friendly service

Restaurant — Prep Cook at Work and Travel USA Program (2025-05 – 2025-09)

• Worked mainly at the salad station, preparing orders based on standards and customer requests
• Helped with general food preparation, cleaning, and maintaining kitchen safety standards

Internship - Front office at Anantara Rasananda Koh Phangan Villas (2024-12 – 2025-03)

• Welcomed and assisted guests for 2–3 villas per day, ensuring a smooth check-in and check-out process
• Coordinated with internal teams to prepare villas and fulfill guest requests
• Handled guest inquiries and service requests with a professional, service-minded approach
• Worked approximately 9 hours per day in a fast-paced luxury hospitality environment

Bachelor's Degree of Arts (B.A.) in English for International Communication (International Program) – Mahasarakham University (2021-06 – 2025-03)