Maryvee Rosales

To be able to practice professionally my educational attainment and experience by means of good services through unselfishly sharing my knowledge for the benefit of the company.

Customer Service Representative at Agoda Services.Co., Ltd. (2017-03 – 2026-03)

• Managed inbound and outbound calls, as well as emails, related to flight, activities and package bookings
• Served as part of the Recovery Team, managing finance reconciliation emails
• Acted as a Subject Matter Expert (SME), providing guidance and support to newly hired agents
• Appointed as Team Captain Secondee (Dec 2022 – 2023), responsible for answering agents' queries and resolving complex cases
• Handled customer cases and bookings for accommodation services, ensuring timely and accurate resolutions
• Specialized in managing Booking.com reservations, providing dedicated support for partner-related bookings

Customer Service Representative - Flights Team at Agoda Services.Co., Ltd. (2019-01 – 2026-03)

Customer Service Representative - Accommodation Team at Agoda Services.Co., Ltd. (2017-03 – 2019-12)

Customer Service Specialist at SYNCHRONY BANK (2016-09 – 2017-12)

Health Care Associate at HINDUJA GLOBAL SERVICES (2014-08 – 2016-08)

Customer Service Specialist at CONVERGYS PHILS. (2012-08 – 2014-06)

Sales Specialist at STREAM GLOBAL SERVICES (2011-04 – 2012-07)

Position not specified at WESLEY REVIEW STAGE INC. (2010-02 – 2010-12)

Technical Representative at ADVANCED CONTACT SOLUTIONS (2008-08 – 2009-06)

Customer Care Representative at ADVANCED CONTACT SOLUTIONS (2007-01 – 2008-08)

Tutor (Man to Man / On-line) at FIL – FORE CONSULTANCY SERVICES INCORPORATED (2005-08 – 2006-12)

Radio Network Quality at GLOBE TELECOM (2005-04 – 2005-06)

• Wireless Network Technical Group
• Radio Network Engineering and Optimization

Bachelor of Science in Information and Technology, Major in Computer Science – Asian College of Science And Technology (2005-06)