Montita Nakwaree

Spa Professional with a Spa Manager’s Licensed and hands-on experience across 5-star hotel and medical-spa environments, including staff coordination, commission and financial tracking, and cross-department coordination with therapists and clinical teams. Completed training on Forbes Travel Guide and LQA service standards as part of hotel-wide assessment preparation. Skilled at supporting daily operations, upholding luxury service standards, and working closely with front-line staff to deliver consistent, high-quality guest experiences.

Longevity Concierge at Bangkok LIFE Longevity and Biohacking Hub (formerly Longevity Hub by Clinique La Prairie at The St. Regis Bangkok) (2026-01 – Present)

• Managed retail sales commission calculations and coordinated with hotel operations to ensure accurate commission records
• Monitored and controlled spa retail inventory, including stock accuracy and product availability
• Assisted management with petty cash handling and financial tracking
• Supported spa revenue and retail sales performance through guest engagement and service recommendations
• Prepared and maintained operational records and reports to support daily spa operations
• Coordinated with relevant departments to ensure smooth day-to-day operations and a seamless guest experience
• Completed training on Forbes Travel Guide and LQA service standards as part of hotel-wide assessment preparation, supporting the team's operational readiness

Customer Service Agent at Longevity Hub by Clinique La Prairie at The St. Regis Bangkok (rebranded as Bangkok LIFE Longevity and Biohacking Hub in January 2026) (2024-04 – 2026-01)

• Delivered personalized guest service in a luxury wellness and longevity environment
• Welcomed guests and provided detailed information about spa, wellness and clinic services
• Assessed guest needs and recommended suitable treatments and wellness services
• Coordinated closely with doctors, nurses and therapists to ensure a seamless guest journey
• Managed appointments and reservations between clinic and spa teams
• Coordinated treatment schedules and guest requirements with therapists and relevant departments
• Handled guest enquiries and supported service recovery to maintain a high standard of guest satisfaction
• Supported smooth daily operations while maintaining luxury hospitality and service standards

Receptionist at Take Care Salon of Beauty (2023-06 – 2024-04)

• Explained salon services including nail treatments, eyelash extensions, and massage
• Greeted customers and assisted them upon arrival
• Upsold products and service packages
• Processed payments and maintained financial records
• Encouraged repeat visits and membership renewals
• Managed branch petty cash
• Coordinated work schedules between nail and lash technicians, and arranged staff transfers to other branches during staff shortages

Spa Receptionist at Devarana Spa at Dusit Doha Hotel (6-month contract) (2022-11 – 2023-05)

• Provided professional customer service and information on spa treatments
• Assisted clients before and after treatments
• Maintained a clean and welcoming reception area
• Managed bookings, calls, and appointment scheduling
• Coordinated with therapists for efficient operations
• Processed payments and ensured accurate records
• Reported daily sales and managed staff commission records
• Calculated and processed therapist service fees (massage commission payments)
• Recorded and tracked staff overtime hours

Spa Receptionist at Treasure Spa and Salon (2022-05 – 2022-10)

• Welcomed clients and provided detailed spa and wellness information
• Managed reservations, calls, and bookings
• Coordinated with therapists to ensure smooth service
• Recommended suitable treatments and spa packages

Career Break

Career break during the COVID-19 pandemic to support family responsibilities, while continuing self-development and preparing to return to the hospitality industry

Spa Receptionist at The Spa at Royal Orchid Sheraton Hotel & Towers (2020-02 – 2020-05)

• Provided clear guidance to guests on spa procedures and available services to ensure a smooth, comfortable experience
• Warmly greeted and welcomed all visitors at the reception desk, creating a positive first impression
• Answered incoming calls and guest enquiries, providing accurate information on treatments, bookings, and general spa details
• During low-occupancy periods, cross-trained and provided support to the Housekeeping, Food & Beverage, and Laundry departments, demonstrating flexibility and strong cross-department teamwork

Spa Receptionist at Vareena Spa at The Westin Grande Sukhumvit (2018-10 – 2019-12)

• Advised guests on suitable treatments and spa services
• Conducted consultations and recommended treatment programs
• Managed bookings and appointment scheduling
• Maintained client records and service coordination

Bachelor's Degree in Business Administration (Spa Management) – Dusit Thani College (2014 – 2018)