Nanthicha Taruwan

Dedicated and detail-oriented hospitality professional with over 4 years of experience in front office operations and guest services. Proven track record in managing front desk duties, resolving complex guest issues, and leading teams to deliver exceptional service. Skilled in Little Hotelier PMS and cross-departmental coordination. Seeking to leverage strong problem-solving skills and a passion for service excellence as a Guest Service Agent at a reputable hotel.

Front Supervisor at Peppery Hills Hotel (2024-01 – 2026-04)

• Supervised and trained front office staff, part-time employees, and interns to ensure high-quality service standards and smooth daily operations.
• Managed staff schedules effectively based on hotel occupancy and seasonal demands.
• Conducted daily shift briefings to ensure seamless communication and consistent guest service across the team for smooth daily operations.
• Successfully resolved high-stress situations, including high-season overbookings, by coordinating with sister properties and arranging complimentary upgrades (e.g., rooms, transfers, breakfast) to ensure total guest satisfaction.
• Assisted with back-office administration, including purchasing supplies and recording expenses for the accounting department.

Receptionist at Peppery Hills Hotel (2022-01 – 2023-12)

• Handled front desk operations efficiently, including check-in/check-out processes, documentation, and guest inquiries with a friendly, welcoming attitude.
• Coordinated closely with housekeeping and other departments to ensure room readiness and prompt service delivery for incoming guests.
• Addressed and resolved guest complaints promptly with empathy and professionalism, resulting in positive feedback and a welcoming atmosphere.
• Provided personalized recommendations for local attractions and facilitated bookings for tours, transportation, and spa services to enhance guest experiences.

Waitress at L'aor Noodle (2021-02 – 2021-12)

• Welcomed guests with a warm smile, recommended menu items, and processed orders efficiently in a fast-paced environment.
• Maintained cleanliness and orderliness of the dining area, ensuring a pleasant customer experience.

Waitress at Bannom Minimal Cafe (2019-07 – 2020-04)

• Greeted customers, prepared beverages and desserts, and delivered excellent table service.

Bachelor's Degree in Printmaking, Faculty of Fine Arts – Chiang Mai University (2018 – 2022)