Nawawan S

Customer Support Specialist with 4 years of experience in Korean remittance and fintech services, specializing in supporting Thai customers living in South Korea. Experienced in handling customer inquiries, resolving issues, and working remotely with teams based in South Korea.

Customer Service at FinShot Inc. (2022-08 – Present)

• Support Thai customers in South Korea via in-app chat, LINE, Facebook, KakaoTalk, and phone calls.
• Handle remittance services, account registration, verification, transactions, and application guidance.
• Resolve customer complaints and coordinate with Development, Product, Marketing, and Korean headquarters when required.
• Monitor customer issues and follow up until resolution.

Administrative & HR Support (SubManager) at GA Project (Thai-Korean Logistics Company) (2020-12 – 2021-08)

• Supported Korean executives with administrative tasks and documentation.
• Assisted with recruitment coordination and employee records.
• Supported Thai-Korean communication for daily business operations.

Bachelor's Degree in Korean Major – Mahasarakham University (2021)