Poomipat Dubsok

I have four years of experience as a Japanese-speaking service desk staff, skilled in basic troubleshooting and facilitating communication between technical teams and end users. I maintain close relationships with users from different countries and different requirements. I’ve sat down with Vietnamese users to understand their electronic taxation and customs processes and worked to successfully navigate and process these electronic files.

I’ve worked with expat staff and IT operations team from Japan to troubleshoot reporting systems used exclusively in Japan headquarters to function well in overseas sites. I’ve worked with our development team to create fully functional HR and accounting forms using automation software like Nintex or Power Automate. To me, my role isn’t just translation and escalation, but it’s to create understanding between users and technical teams through truly understanding each side’s requirements and working processes.

Service Desk at Transcosmos (Thailand) Co., Ltd (2022-05 – 2026-04)

• Worked with network and infrastructure engineers to provide guidance and remote IT support (using SCCM or LogMeIn) for users in different entities under our client’s group companies (Asahi Kasei group) from Thailand, Vietnam, Singapore and India. Trilingual support in English, Thai, and Japanese.
• First point of contact for users via chat, phone, email, or ServiceNow tickets.
• Provided announcements to users in case of downtime or outages and also regular information like update/maintenance schedules or IT newsletters.
• Regularly communicate with Global IT teams to fulfill requests regarding testing and user communications.
• Coordinate with HR of different entities in user account creation (onboarding) and ensure the proper completion of account change requests and account deletion requests.
• Provided basic IT training (MS products, system access, etc.) to new users.
• Support accounting team to run yearly asset checking and support in kitting or re-imaging of PCs.
• Enrolled new mobile devices to Mobile Device Management softwares such as Intune and provided support and guidance to persons in charge from other locations to complete the enrollment processes.
• Actively participated in DX projects using workflow applications like Nintex or Power Automate to automate and digitize accounting and HR processes.
• Actively participated in regional projects like IT migrations or network standardization meetings as translator for Japanese users and created clear and concise meeting minutes.
• Actively participated in the updating of IT knowledge bases and localization of ServiceNow interfaces to Thai and Japanese.
• Logged all incidents and requests and created monthly reports summarizing all requests and incidents for each entity and summarized trends, recurring issues, and frequently requested items.
• Ensured information security rules are complied to and help the Security team investigate alerts from APAC.

News Translator at Freelance (2016-08 – 2023-05)

• Summarized and translated news from various news sites from EN to TH.

Interpreter at IDP Education (2021-02 – Present)

• Interpreter and assistant for representatives from universities in various countries. Facilitated communication between the representatives and prospective students. Collected leads.

Customer Support (Gaming) at Qualitest DC RO SRL (2021-09 – 2022-04)

• Support players of the massively popular moblie game, Coin Master. Provides excellent customer support, investigates player claims using back-end game logs and compensates players.
• Handles tickets in English, Thai, and Japanese.

Sales Coordinator and General Affairs Staff at Fish One Bangkok Co.,Ltd. (2019-06 – 2021-09)

• Supported the packaging and sales teams. Facilitated communication between Thai and Japanese staff.
• In charge of receiving daily orders from sales and creating invoices.
• Created daily total sales and profit reports. Recorded purchases.

Bachelor in English Major – Chulalongkorn University

High School – Nawamintarachinutit Triamudomsuksa Nomklao