Surachet Wattanautsahapong

Information Technology Officer with 9+ years of experience in Data Center Operations, Network Operations Center (NOC), telecom infrastructure, and managed services. Experienced in 24x7 operations, incident management, SLA compliance, ISO audits, infrastructure deployment, and enterprise customer support. Strong troubleshooting and operational coordination skills focused on maintaining high service availability and operational excellence.

Information Technology Officer at Advance Info Service (AIS) (2016-01 – Present)

• Manage 24x7 Data Center and NOC operations to ensure service availability and SLA compliance.
• Coordinate internal, customer, and colocation audits while maintaining compliance with ISO standards.
• Deploy, relocate, decommission, and troubleshoot IT infrastructure and hardware following operational procedures.
• Provide managed services, service provisioning, and technical support for enterprise customers.
• Monitor telecom infrastructure and enforce security and compliance requirements within Data Center facilities.

Bachelor of Science in Computer Science – King Mongkut's Institute of Technology Ladkrabang (2016-01)