Supaporn Pramachit

A results-driven and highly accomplished professional with over 14 years of extensive experience in the banking and financial services industry, specializing in End-to-End Lending Operations, Business Process Improvement (BPI), and Digital Workflow Design. Proven track record in successfully managing and delivering digital lending system migrations (Nano Finance), optimizing key product metrics (Approval & Drop-off rates), and ensuring robust risk and regulatory compliance. Possesses a unique blend of operational leadership, cross-functional collaboration, and continuous process innovation using advanced technology tools to drive efficiency and operational readiness in fast-paced environments.

Business Process Improvements Manager (Lending Operations Focus) - Thai Credit Bank PLC

(2023-08 - 2026-03)

• Lending Operations & Project Delivery: Successfully managed and governed the end-to-end operational delivery of the Digital Nano Finance loan application platform, ensuring timeline adherence and alignment with corporate business targets.
• Product & Operational Optimization: Monitored and analyzed key product performance metrics including Approval Rates, Drop-off & Cancel Rates, and Attrition Rates to pinpoint operational bottlenecks and implement process enhancements that directly stimulated sales growth.
• Omni-channel Process Design: Spearheaded the operational architecture and design of lending application workflows across digital channels (E-App Tablet, Self-Apply) and traditional paper-based systems, enhancing overall customer onboarding efficiency.
• Lending Workflow Governance: Built and managed comprehensive E2E loan application workflows encompassing business requirements gathering, system testing coordination, incident management, and corporate grievance handling.
• QA & Test Governance: Formulated and overseen system testing strategies (Manual & Automation) covering Functional, Integration, Regression, and UAT phases to guarantee maximum stability and quality before final UAT Sign-off.
• Risk & Regulatory Compliance: Partnered closely with IT, Risk, and Compliance teams to ensure all digital lending operational workflows strictly adhere to bank internal risk policies and Bank of Thailand (BOT) regulatory standards.
• Operational Readiness & Capability Building: Created national training curriculums, standard operating procedures (SOPs), and training materials to upscale branch employees across Thailand for digital lending platform deployment.
• Production Support & Incident Management: Led issue resolution initiatives and provided expert system guidelines to branch networks to eliminate day-to-day operational hurdles and foster continuous process improvement.

Senior Officer - Business Process Improvements - Land and Houses Bank PLC

(2016-06 - 2023-05)

• Operational Documentation & Standards: Reviewed, updated, and governed Procedure Manuals, System Manuals, and Operation Manuals for corporate and retail credit operations to meet stringent institutional standards.
• Efficiency & Risk Mitigation: Analyzed and redesigned E2E operational workflows to reduce process redundancy, human errors, and transactional risks across multiple credit products.
• Cross-functional Collaboration: Facilitated inter-departmental workshops to construct optimal workflow definitions and shared operational services.
• Lean Projects: Actively executed corporate-wide Lean Process projects under the Business Process Improvements framework to optimize resource allocation.

Head Teller (Branch Operations) - UOB Bank (Thai) PLC

(2012-06 - 2016-05)

• Branch Operations Management: Supervised daily teller workflows and frontline financial transactions, ensuring absolute compliance with internal auditing standards and regulations.
• Cash & Asset Management: Maintained strict governance over main vault and ATM cash limits, successfully minimizing variances and managing end-of-day reconciliation with zero discrepancy.
• Team Leadership: Mentored new recruits and developed existing team capabilities regarding financial service quality and advanced problem-solving methods.

Bachelor of Arts - Thai for Communication - University of the Thai Chamber of Commerce