Thansiri Paenkoed

Service-oriented hospitality graduate with hands-on experience in Front Office and Reservations operations. Skilled in managing OTA bookings (Hotelbeds, Trip.com, Agoda) via Soraso PMS, handling guest check-in/check-out, and coordinating with other departments to ensure smooth guest experiences. Strong communicator in English and basic Vietnamese, detail-oriented, adaptable under pressure, and passionate about growing a career in hospitality.

Front Office & Reservation Trainee at Rama Gardens Hotel (2026-01 – 2026-03)

• Managed room reservations via Soraso (PMS), including bookings, modifications, and cancellations, while verifying data accuracy before confirming and forwarding details to the Front Office
• Communicated with guests via email and phone to confirm bookings, update reservation details, and respond to inquiries about promotions, stay conditions, and general information
• Provided service to both local and international guests using English and basic Vietnamese, ensuring accurate information and a positive guest experience
• Handled bookings from OTAs such as Agoda, Trip.com, and Hotelbeds
• Supported daily Front Office operations, including guest check-in and check-out, while coordinating with other departments such as Housekeeping and Kitchen to ensure smooth service

Store Assistant (Part-Time) at B2S Co.,Ltd (2024-06 – 2024-08)

• Counted and organized inventory systematically, developing attention to detail and data accuracy
• Arranged merchandise displays to create a strong first impression for customers
• Welcomed and assisted customers with sincerity, recommended suitable products, and successfully closed sales — building direct communication and customer service skills

Sales Assistant (Short-term) at HEDA Clothing Store (2024-12 – 2025-01)

• Greeted customers, processed payments, and assisted in selecting clothing items
• Gained practical experience in customer service and improved communication skills

Bachelor of Arts in ASEAN Language and Cultures – Srinakharinwirot University