Top Napaphon

Front Office professional with hands-on experience in high-volume hospitality environments. Strong in guest relations, check-in/out operations, and service recovery. Known for handling guest concerns efficiently while maintaining brand standards. Experienced with Opera PMS, Amadeus, and OTA platforms. Open to relocation across Europe.

Senior Bayhost (Guest Experience Focus) - Topgolf Megacity - Bangkok

(2023-02)

• Deliver consistent, high-quality guest service in a fast-paced environment
• Resolve guest complaints efficiently using service recovery techniques
• Coordinate with teams to ensure smooth service flow
• Support daily operations and service standards
• Contribute to upselling and guest satisfaction

Bayhost (Pre-Opening Team) - Topgolf Megacity - Bangkok

(2022-06 - 2023-02)

• Assisted in pre-opening setup and service readiness
• Handled guest inquiries and upselling

Intern – Guest Service Agent - The Emerald Cove Koh Chang - Koh Chang

(2020-09 - 2021-01)

• Managed reservations and check-in/out
• Coordinated guest requests

Intern – Front Office - The Landmark Bangkok - Bangkok

(2018-05 - 2018-08)

• Supported front office operations
• Handled guest inquiries and complaints

Receptionist (Casual) - iCheck Inn Sukhumvit Soi 2 - Bangkok

(2018-09 - 2018-10)

• Managed check-in/out and billing
• Managed and created reservations from travel agents and OTA channels

Bachelor of Business Administration - Hotel Management - Rajamangala University of Technology Thanyaburi (2019 - 2021)

Higher Vocational Certificate - Hotel Management - Bangkok College of Business Administration and Tourism