Thaveechai Malilaphan

Highly experienced and results-driven hospitality professional with over 35 years of excellence in the hotel industry. Proven track record in leading large-scale operations, driving substantial revenue growth, and delivering world-class guest experiences across luxury properties in Thailand and India. Expert in strategic planning, financial analysis, and fostering a culture of innovation.

Holds an MBA in Hotel & Tourism and an extensive background in Sales & Marketing, specializing in turning operational challenges into profitable successes.

General Manager - The Whitehouse Condotel - Pattaya, Thailand

(2022-10 - 2024-10)

• Directed operations for a team of 50+, prioritizing staff alignment and high-service standards.
• Executed marketing campaigns that increased customer engagement and sales by 20%.
• Identified cost-saving opportunities through rigorous financial analysis and resource allocation.
• Cultivated a culture of continuous improvement through targeted staff workshops and training.

General Manager - Chon Inter Hotel - Chonburi, Thailand

(2010-03 - 2022-07)

• Oversaw a 200-room luxury hotel, maintaining a consistent 90% occupancy rate.
• Reduced operating expenses by 10% through vendor renegotiations and resource optimization.
• Upheld a prestigious reputation by personally addressing guest feedback and enhancing the service journey.

Hotel Manager - Dhevan Dara Resort & Spa - Hua Hin, Thailand

(2008-07 - 2010-07)

Enhanced profitability through meticulous financial planning and daily operational oversight. Implemented guest-centric improvements based on data analysis, leading to significantly higher satisfaction scores.

Hotel Manager - Park Plaza - Mumbai, India

(2007-11 - 2008-07)

• Led daily room division operations and successfully increased both revenue and occupancy rates.
• Developed and standardized new policies to elevate the guest experience in an international market.

Executive Assistant Manager - Amari Emerald Cove Koh Chang - Trat, Thailand

(2006-07 - 2007-07)

Hotel Manager - Aonang Villa Resort - Krabi, Thailand

(2004-07 - 2006-07)

General Manager - Pinnacle Lumpinee Park Hotel - Bangkok, Thailand

(2003-01 - 2004-01)

Group Director of Sales & Marketing - Pinnacle Hotels and Resort Group - Bangkok, Thailand

(2000-01 - 2003-01)

• Engineered group-wide sales strategies resulting in year-over-year market expansion.
• Pioneered digital marketing initiatives to enhance brand awareness across multiple platforms.

Director of Sales & Marketing - Mercure Hotel Chonburi - Chonburi, Thailand

(1997-01 - 2000-01)

Exceeded monthly targets through the leadership of a 10-person sales team and achieved a 20% revenue increase.

Director of Marketing & Sales - Novotel Chiang Mai - Chiang Mai, Thailand

(1995-01 - 1997-01)

Launched new product lines contributing to 15% revenue growth and a 30% increase in online sales.

Master of Business Administration - Hotel & Tourism - St. Teresa International College

Bachelor of Business Administration - Dusit Thani College