Yok Poraya -_-::

A passionate and customer-driven professional with a proven track record as a Barista and Customer Service Specialist, seeking to transition into the Wellness & Spa industry. Brings extensive experience in delivering high-standard guest relations, creating welcoming environments, and managing immaculate cleanliness. Combines an exceptional service mind and the ability to work under pressure with a Certified Thai Massage qualification (150 Hours).

Dedicated to translating premium hospitality skills into creating memorable, relaxing, and high-quality experiences for spa guests.

Customer Service & Barista at Phu Kradueng 201 (2023-01 – Present)

• Guest Relations: Welcomed local and international guests, recommended menus, and crafted premium beverages with a strong service mind to ensure an exceptional customer experience.
• Operations & Cleanliness: Maintained strict hygiene, organization, and cleanliness standards across the service and seating areas to ensure a welcoming and sanitary environment.
• Complaint Resolution: Handled customer inquiries, managed feedback under pressure, and resolved immediate issues efficiently with a positive attitude.
• Inventory & Stock Management: Monitored and managed daily stock, ensuring all ingredients and service equipment were prepared, clean, and ready for high-volume periods.
• Cash Handling & Financial Record-Keeping: Managed cash and digital transactions accurately with high precision, while carefully maintaining detailed manual daily sales records and financial logs.

Certified Thai Massage for Health (150 Hours) in Thai Massage – Ministry of Public Health

High School Diploma in English Language Training Program (2018)