Ahmet Orucu

Business Administration graduate with 20+ years of international experience across tourism, hospitality, customer service, operations, logistics and team coordination in Germany and Türkiye. Strong hands-on background in travel operations, hotel-based guest services, vehicle rental, airport transfers, daily excursions, ticketing and multi-site office management. Experienced in fast-paced environments, international teams, customer relations, operational accuracy and problem solving.

Brings a practical, service-focused management approach and strong intercultural communication.

Store Owner & Official Parcel Partner (DPD & GLS) at Old But Gold Vintage Shop (2023-07 – 2026-08)

• Owned and managed the day-to-day operation of a vintage clothing and accessories retail business.
• Managed customer service, sales, cashier operations, stock control, purchasing and supplier communication.
• Handled product sourcing, merchandising, online sales and product presentation.
• Operated as an official DPD & GLS parcel partner, coordinating parcel receiving, dispatch, customer support and related documentation.
• Planned store workflows and maintained organized, customer-focused daily operations.

Operations Support / Conductor at Tesla Gigafactory Berlin Brandenburg (2022-10 – 2023-08)

• Supported production-line operations in a high-volume, time-sensitive manufacturing environment.
• Followed shift schedules, operational procedures and workplace standards to maintain smooth daily production flow.
• Supported quality-control processes and monitored adherence to required standards and procedures.
• Coordinated tasks within the team and assisted with day-to-day process execution.
• Worked effectively with an international, multilingual workforce and responded calmly to operational issues under pressure.

Service Agent / Team Coordinator at Ben Fleet Services GmbH (2019-11 – 2022-05)

• Coordinated daily vehicle-service operations, customer-facing tasks and workflow priorities in a fast-paced environment.
• Supported onboarding and practical training of newly hired employees, helping new team members adapt to operational procedures.
• Performed vehicle cleaning, inspections, technical checks and quality-control tasks according to company requirements.
• Maintained responsibility for the controlled handling and coordination of the company's 22 vehicle keys, including secure handovers.
• Provided internal communication and translation support and progressed from Service Agent to Team Coordinator.
• Work reference (Arbeitszeugnis) available.

Founder & General Manager at Oruculer Tourism & Travel Ltd. (2012-04 – 2018-11)

• Founded and managed the daily operations of a tourism and travel business serving hotel guests and independent customers.
• Managed and coordinated three travel offices — two located inside hotels and one in a city-centre location.
• Coordinated car rental, airport transfers, daily boat tours, bicycle tours and international excursions to Samos Island, Greece.
• Managed reservations, ticketing, tour scheduling, customer enquiries and day-to-day operational coordination across multiple services.
• Coordinated staff, suppliers, hotels, transport providers and tour partners to ensure reliable service delivery.
• Worked directly with major hotel partners, including Grand Efe Hotel and Gümüldür Resort Hotel & Spa.
• Maintained a strong focus on guest satisfaction, operational continuity, sales performance and problem solving.
• Professional reference letter available.

Organization & Sales Officer at Dolphin Travel Agency (2009-01 – 2012-12)

• Managed reservations, guest services and day-to-day travel arrangements.
• Coordinated communication between partner hotels and travel agencies.
• Supported sales and customer-service operations in a tourism-focused environment.
• Worked with Aria Claros Beach & Spa Resort on guest and travel-service coordination.

Stock Control & Sales Consultant at Koçta Home Improvement Stores (2002-01 – 2005-12)

• Provided customer-focused sales consultancy for ceramic, plumbing and sanitary products.
• Managed stock tracking, product availability and order-related processes.
• Supported customers in selecting suitable products and maintained accurate sales-service workflows.

Bachelor's Degree in Business Administration – Anadolu University (2008-01 – 2012-12)

Certificate in German Certificate B1 & Integration Course – TUH Bildungszentrum, Berlin (2022-01 – 2023-12)

Technician Diploma in Agricultural Technician (Horticulture) – Muğla Sıtkı Koçman University (2005-01 – 2008-12)

High School Diploma in Social Sciences / Turkish Language & Literature – Vali Vecdi Gönül High School (1998-01 – 2001-12)