Burçin Bayir

With the experience I have gained in logistics and customer relations, I aim to contribute to service quality by combining my solution-oriented and effective communication skills with an approach that prioritizes guest satisfaction, coupled with my meticulous oversight of operational processes.

Customer Relations Specialist - DHL SUPPLY CHAIN

(2024-01)

• If there are any delays or issues, I provide customers with advance notice and communicate proposed solutions.
• I handled customer requests via phone, email, and the system, providing fast and effective solutions.
• In every interaction, I adopted a service philosophy focused on "solutions and customer satisfaction."

Accounting Information Systems Specialist - ELIT EUROPE LOGISTICS TOURISM IND. AND COM. LTD.

(2023-01 - 2024-12)

• I provided the customer with technical support regarding the system and guidance on aspects related to the issue.
• I also evaluated feedback to improve service quality.

Accounting Information Systems Specialist - STILL ARSER INC.

(2017-01 - 2018-12)

• Communicating with domestic and international customers via email and phone.
• Tracking order processes and sharing delivery information
• Providing support for export documentation and invoicing
• Contributing to customer satisfaction-focused resolution processes

Computer Programming - Abant İzzet Baysal University

E-commerce and Marketing - Istanbul University

Java & Android Programming - Technical School of Electrical Engineering, Prague

Erasmus+ Exchange Program