Shereen Salem

A highly accomplished, bilingual (Arabic & English) Localization and Customer Success Specialist with extensive international experience handling elite corporate operations at Abu Dhabi International Airport (UAE). Holding a Postgraduate Diploma in HR Management (AUC) and a Bachelor's in English Literature, I possess cross-functional expertise combining linguistic precision, global customer care, and strict compliance. Proven track record in international policy enforcement, GDS ticketing systems (Amadeus & Sabre), GDPR/Data Privacy awareness, and Content Quality Assurance (QA).

Expertly adapted for highly specialized global roles in Customer Success, Account Management, Content Moderation, and Arabic Localization within multinational tech and logistics hubs.

Customer Relations & Localization Officer - MGEC Engineering - Egypt

(2014-08)

• Managed corporate Arabic/English translation and content adaptation for international client communications.
• Spearheaded client retention and relationship strategies, aligning CX goals with corporate standards.
• Headed onboarding, technical training, and operational mentorship for new support teams.
• Supervised high-value corporate accounts, managing complex requests and boosting retention by 15%.

Customer Support & Account Specialist - Sahara Group - Egypt

(2011-04 - 2013-06)

• Led proactive client engagement to resolve critical system issues and elevate regional brand loyalty.
• Partnered cross-functionally with operations to identify service gaps and streamline workflows.

Customer Care & Liaison Representative - Spine Engineering - Egypt

(2008-10 - 2010-07)

• Acted as primary corporate liaison for international inquiries, utilizing high-level conflict resolution for escalations.

International Content & Customer Service Agent - The Call Center Company - UAE

(2005-05 - 2008-01)

• Executed high-volume inbound/outbound support and data operations for global clients under strict QA.
• Adhered to global data privacy and GDPR-aligned protocols when handling confidential databases.
• Triaged and routed complex technical and linguistic tickets to specialized departments.

Aviation Operations & Guest Service Agent - Abu Dhabi International Airport - UAE

(2001-03 - 2004-07)

• Managed multicultural passenger experiences and VIP protocols at a major aviation hub.
• Facilitated ground operations and boarding while enforcing 100% compliance with security policies.
• Coordinated with global airlines and security units to resolve operational bottlenecks.

Postgraduate Diploma - Human Resources Management - The American University in Cairo (AUC)

Bachelor's Degree - English Literature & Translation - Ain Shams University