Director of Spa at Mondrian Doha (2025-04 – Present)
- Oversee all spa and recreation operations, ensuring exceptional guest experiences and operational efficiency.
- Increased spa revenue by 18% through innovative promotions and market-driven pricing strategies.
- Expanded team capacity to support increasing guest demand and service excellence.
- Increased retail sales through product knowledge training and structured upselling initiatives.
- Positioned the spa as TripAdvisor's #1-ranked spa in Doha, strengthening brand recognition and guest loyalty.
- Lead recruitment, onboarding, and professional development of a multicultural team.
- Develop and execute targeted marketing campaigns to grow the client base and enhance brand visibility.
- Monitor budgets, optimize operational costs, and achieve key financial performance indicators.
- Ensure compliance with hygiene, health, and brand standards while introducing new services to maximize profitability.
Spa & Recreation Manager at Mondrian Doha (2025-01 – 2025-04)
- Oversee all spa and recreation operations, ensuring exceptional guest experiences and operational efficiency.
- Increased spa revenue by 18% through innovative promotions and market-driven pricing strategies.
- Expanded team capacity to support increasing guest demand and service excellence.
- Increased retail sales through product knowledge training and structured upselling initiatives.
- Positioned the spa as TripAdvisor's #1-ranked spa in Doha, strengthening brand recognition and guest loyalty.
- Lead recruitment, onboarding, and professional development of a multicultural team.
- Develop and execute targeted marketing campaigns to grow the client base and enhance brand visibility.
- Monitor budgets, optimize operational costs, and achieve key financial performance indicators.
- Ensure compliance with hygiene, health, and brand standards while introducing new services to maximize profitability.
Spa Operations Director at Qualia Spa (2024-03 – 2024-06)
- Directed day-to-day spa operations, leading a team of over 20 spa professionals.
- Implemented cost-control initiatives, improving profit margins by 10%.
- Introduced innovative wellness programs, increasing repeat clientele by 25%.
- Collaborated with the marketing team to launch high-impact seasonal campaigns.
- Ensured full compliance with hygiene, safety, and operational standards.
Spa Manager at Le Mirage City Walk – Breathe Spa (2022-10 – 2023-12)
- Oversee spa operations, budgeting, purchasing, and inventory management.
- Led marketing strategies that enhanced guest retention and revenue growth.
- Directed staff performance management, training, and scheduling for optimal service delivery.
- Maintained alignment with international wellness standards to ensure a seamless guest journey.
Assistant Spa Manager at W Doha Hotel & Residences (2018-01 – 2022-02)
- Assisted in managing all aspects of spa operations and financial performance.
- Supervised 30+ team members in a high-volume, five-star luxury environment.
- Supported staff training and development initiatives to enhance service quality and team performance.
- Built corporate partnerships and local collaborations to increase spa exposure and profitability.
- Prepared detailed financial and operational reports to support management decision-making.
Assistant Spa Manager / Spa Receptionist at Çırağan Palace Kempinski Hotel (2016-02 – 2017-07)
- Supported management with daily operations, scheduling, and inventory control.
- Maintained brand standards and compliance with hygiene and safety policies.
- Managed guest bookings, billing, and retail sales with a strong focus on personalized service.
Spa Receptionist at The St. Regis Hotel (2015-02 – 2015-12)
- Delivered exceptional guest service and coordinated spa appointments.
- Promoted treatments and retail products to enhance guest satisfaction and sales performance.
- Managed administrative duties, billing, and operational coordination.
