Zeynep Oner

Dynamic and results-oriented Spa & Wellness Management with over 11 years of experience in luxury hospitality across Qatar and Turkey. Proven expertise in spa operations, guest experience, financial performance, and leading multicultural teams within five-star hotel environments. Recognized for increasing revenue, improving profitability through strategic initiatives, boosting repeat clientele by 25%, and positioning a luxury spa as TripAdvisor's #1-ranked spa in Doha.

Passionate about wellness innovation, team development, and delivering exceptional guest experiences aligned with world-class hospitality standards.

Director of Spa at Mondrian Doha (2025-04 – Present)

• Oversee all spa and recreation operations, ensuring exceptional guest experiences and operational efficiency.
• Increased spa revenue by 18% through innovative promotions and market-driven pricing strategies.
• Expanded team capacity to support increasing guest demand and service excellence.
• Increased retail sales through product knowledge training and structured upselling initiatives.
• Positioned the spa as TripAdvisor's #1-ranked spa in Doha, strengthening brand recognition and guest loyalty.
• Lead recruitment, onboarding, and professional development of a multicultural team.
• Develop and execute targeted marketing campaigns to grow the client base and enhance brand visibility.
• Monitor budgets, optimize operational costs, and achieve key financial performance indicators.
• Ensure compliance with hygiene, health, and brand standards while introducing new services to maximize profitability.

Spa & Recreation Manager at Mondrian Doha (2025-01 – 2025-04)

• Oversee all spa and recreation operations, ensuring exceptional guest experiences and operational efficiency.
• Increased spa revenue by 18% through innovative promotions and market-driven pricing strategies.
• Expanded team capacity to support increasing guest demand and service excellence.
• Increased retail sales through product knowledge training and structured upselling initiatives.
• Positioned the spa as TripAdvisor's #1-ranked spa in Doha, strengthening brand recognition and guest loyalty.
• Lead recruitment, onboarding, and professional development of a multicultural team.
• Develop and execute targeted marketing campaigns to grow the client base and enhance brand visibility.
• Monitor budgets, optimize operational costs, and achieve key financial performance indicators.
• Ensure compliance with hygiene, health, and brand standards while introducing new services to maximize profitability.

Spa Operations Director at Qualia Spa (2024-03 – 2024-06)

• Directed day-to-day spa operations, leading a team of over 20 spa professionals.
• Implemented cost-control initiatives, improving profit margins by 10%.
• Introduced innovative wellness programs, increasing repeat clientele by 25%.
• Collaborated with the marketing team to launch high-impact seasonal campaigns.
• Ensured full compliance with hygiene, safety, and operational standards.

Spa Manager at Le Mirage City Walk – Breathe Spa (2022-10 – 2023-12)

• Oversee spa operations, budgeting, purchasing, and inventory management.
• Led marketing strategies that enhanced guest retention and revenue growth.
• Directed staff performance management, training, and scheduling for optimal service delivery.
• Maintained alignment with international wellness standards to ensure a seamless guest journey.

Assistant Spa Manager at W Doha Hotel & Residences (2018-01 – 2022-02)

• Assisted in managing all aspects of spa operations and financial performance.
• Supervised 30+ team members in a high-volume, five-star luxury environment.
• Supported staff training and development initiatives to enhance service quality and team performance.
• Built corporate partnerships and local collaborations to increase spa exposure and profitability.
• Prepared detailed financial and operational reports to support management decision-making.

Assistant Spa Manager / Spa Receptionist at Çırağan Palace Kempinski Hotel (2016-02 – 2017-07)

• Supported management with daily operations, scheduling, and inventory control.
• Maintained brand standards and compliance with hygiene and safety policies.
• Managed guest bookings, billing, and retail sales with a strong focus on personalized service.

Spa Receptionist at The St. Regis Hotel (2015-02 – 2015-12)

• Delivered exceptional guest service and coordinated spa appointments.
• Promoted treatments and retail products to enhance guest satisfaction and sales performance.
• Managed administrative duties, billing, and operational coordination.

Bachelor's Degree in Tourism & Hotel Management – Şişli University (2011 – 2015)