Наталя Сумик

Expert with over 14 years of expertise in designing and implementing impactful training programs. Proven track record in developing and enhancing employees' professional skills, language proficiency, and overall performance. Recognized for achieving key objectives, including improving language fluency, fostering effective communication, and enhancing team collaboration.

Successful in leveraging innovative teaching methodologies and technology to deliver engaging and results-driven learning experiences. Strong leadership skills, coupled with the ability to drive organizational change through comprehensive learning strategies. Demonstrated success in optimizing workforce capabilities and contributing to the overall success of corporate training initiatives.

L&D Expert, Sales Manager, Team Lead of the SoftServe Cross Cultural Communication Center at SoftServe (2018 – Present)

• Designing and implementing comprehensive training programs to address identified skill gaps and enhance employees' performance.
• Developing engaging learning materials, including e-learning modules and instructor-led training, leveraging instructional design principles.
• Collaborating with stakeholders, subject matter experts, and business leaders to align learning initiatives with strategic goals.
• Evaluating training effectiveness using evaluation models and collecting and analysing relevant metrics to measure learning outcomes.
• Managing complex learning and development projects, overseeing project planning, resource allocation, and budgeting.
• Staying updated with industry trends and emerging learning technologies to drive continuous improvement.

Corporate Teacher of English at SoftServe (2011 – 2018)

• Development of all training materials;
• On-site case studies;
• Leveraging the emotional aspects of learning:
• helping students in overcoming emotional barriers that cause them to resist learning and in learning without fear of asking questions or making mistakes; unlocking students' confidence and finding their passion;
• setting high expectations, building relationships, and being always present to provide personal feedback and guidance;
• shifting the model from revealing deficiency to enhancing strength;
• nurturing students' innate curiosity and creativity, as well as boosting flexibility and critical thinking.
• Motivating students to do their own investigations;
• Gamification of learning process.

English teaching career (2003 – 2011)

8+ years English teaching career

Masters in English language and literature – Lviv National University by Ivan Franko (2003-06)