A J

Detail-oriented operations and healthcare support professional with experience in insurance verification, claims processing support, medical records, quality assurance, documentation review, and high-volume workflow coordination. Strong fit for remote, non-phone claims roles requiring accurate data entry, claim/document review, policy and procedure compliance, research, quality checks, and confidential record handling.

Customer Service Representative / Claims Support - Genesis Medical Center - Glenbrook, NJ

(2016-08 - 2018-02)

• Coordinated insurance verifications and supported claims processing, ensuring information was complete and accurately documented.
• Maintained patient demographics, insurance details, and medical records in electronic health record systems.
• Reviewed records and supporting information for completeness and corrected discrepancies before downstream processing.
• Performed database updates, document filing, report preparation, and record maintenance.
• Collaborated with healthcare providers to resolve documentation issues and support efficient patient care and claims workflows.

2nd Shift Supervisor - Automation - Cooper Electric - Cranbury, NJ

(2021-12)

• Oversee high-volume operational workflows while maintaining accuracy, productivity, and compliance with established procedures.
• Review work for completeness, investigate process issues, and document resolutions to support quality and service goals.
• Manage schedules, priorities, and workflow assignments to meet deadlines and production requirements.
• Troubleshoot software and process issues and coordinate timely solutions with team members.

Quality Assurance Supervisor - Arcade Beauty

(2018-03)

• Review testing, inspection, and supporting documentation for accuracy and compliance with cGMP and company procedures.
• Maintain quarantine, release, and reject documentation and verify incoming components against required specifications.
• Review certificates and records, identify discrepancies, and document quality findings for follow-up.
• Collect and track samples and maintain detailed records to support analytical testing and audit readiness.

Quality Lead - NU World Beauty

(2015-06 - 2017-09)

• Verified finished products against customer specifications and documented quality and safety issues.
• Performed required testing, reviewed batch information, and confirmed correct formulas before approval.
• Escalated exceptions to management and maintained accurate quality records.

Quality Inspector - Micro-Medical Device

(2013-01 - 2015-06)

• Inspected medical devices and incoming materials against specifications and documented approval decisions.
• Verified packaging and labeling accuracy and maintained consistent quality standards for finished products.

School of Nursing - Jersey College