Aaron Leilo

Claims and operations professional with 2+ years of remote total-loss claims experience, including claims processing, document management, inventory coordination, quality review, escalations, and communication with customers, lenders, and insurance companies. Promoted to Outbound Total Loss Team Lead while continuing to maintain an active claims workload. Additional background in medical administration, insurance verification, medical records, HIPAA compliance, data entry, and office operations.

Seeking a remote individual-contributor role focused on claims, records, billing, document processing, or back-office operations.

Outbound Total Loss Team Lead at Goldfein Claims Management (2026-01 – Present)

• Assign daily claims across the team and manage claims inventory to support timely processing and balanced workloads.
• Review agents' work for accuracy, completeness, documentation quality, and adherence to established claims procedures.
• Process an active personal workload of total-loss/GAP claims and assist with department inventory during high-volume periods.
• Communicate with customers, insurance companies, and lender clients to obtain information and documentation needed to complete claims.
• Assist with document management, research and resolve escalations, and coordinate outstanding requirements through claim completion.
• Provide real-time procedural support to agents through dedicated internal chat channels and answer claim-specific questions promptly.
• Monitor team metrics, workflow, and breaks; train new agents; and support the supervisor with operational and administrative needs.
• Lead team meetings three times weekly to communicate updates, answer questions, and support team collaboration.

Inbound Total Loss Representative at Goldfein Claims Management (2024-08 – 2026-01)

• Processed total-loss/GAP claims and maintained accurate claim records and supporting documentation.
• Handled inbound claim-related work, reviewed required information, and coordinated documentation needed for claim progression.
• Worked with customers, lenders, insurance companies, and internal teams to address outstanding claim requirements and support resolution.
• Maintained confidentiality and accuracy while working independently in a remote, production-based claims environment.

Back Office Medical Assistant at Concentrix (2022-05 – 2024-01)

• Handled sensitive patient information in compliance with HIPAA requirements and maintained accurate medical and administrative records.
• Verified insurance coverage, collected required copayments, scheduled appointments, and supported patient-care workflows.
• Provided administrative support and resolved patient questions while maintaining confidentiality and service standards.

Front Desk Receptionist at Premier Auto (2019-10 – 2023-10)

• Maintained client records, scheduled and confirmed appointments, processed deposits and payments, and handled confidential customer information.
• Completed assignments independently using sound judgment, critical thinking, and cross-department communication.

Management Assistant at Denada Cleaning Services (2013-03 – 2022-01)

• Supported business operations including budgeting, bookkeeping, bank deposits, purchasing, payroll, scheduling, and employee training.
• Managed administrative priorities, vendor/customer coordination, and day-to-day workflow needs.

Mail Processing Clerk at United States Postal Service (USPS) (2017-11 – 2020-03)

• Processed and sorted high volumes of mail and parcels with strong accuracy while safeguarding confidential correspondence.
• Verified routing information and coordinated with team members to complete time-sensitive workloads.

Assistant Customer Service Manager at Ingles Markets (2014-10 – 2017-10)

• Supported store operations through bookkeeping, employee scheduling, daily performance goals, problem resolution, and administrative services.

College Studies in Medical Billing & Coding – DeVry University (2023-09)

High School Diploma – Seneca Senior High School (2011-06)