Aaliyah Allen

Customer Service Driven Professional

Talent

Charlotte Park, CharlotteMember since July 27, 2023

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About

Concerning myself with all aspects of customer service has been my biggest goal. Beginning in a local gas station, I am always aiming for higher. I am determined, detail oriented and pride myself on an elite customer experience.

Experience

Sales Representative

Angi - Remote

January 2023 to Present

Inside Sales Representatives are responsible for expanding the network of service providers by selling a lead generation platform.
Cold call on new business - make up to 200 dials a day to build the momentum needed to hit sales goals. • Leads are provided
Deliver results by selling the value of the Angi Leads marketing solution through overcoming objections and closing clients.
Drive business growth by meeting and exceeding required sales targets - sign up at least 3 new contractors each week.

Bank Teller

South State Bank - Charlotte, NC September 2022 to January 2023

Serves customers quickly, accurately, efficiently and confidentially according to the South State Bank Service Standards.
Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy. • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts
Maintains a neat and orderly work area
May assist in guiding and training new tellers
May allow customers access to safe deposit boxes
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
Sells certified checks within assigned limits
Balances transactions on a daily basis
May assist with servicing/balancing ATM
May utilize the branch capture system
Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow
Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices

Customer Service Representative- Payment Processing

Conduent - Remote

March 2020 to September 2022

Handle all lockbox inquiries and issues that are received via telephone or email.

Technical Support Representative

Conduent - Charlotte, NC July 2020 to February 2022

As a Technical Support Advisor, I would support our client's customers as a first point of contact and resolving their technical issues

Actively listen to our clients' customers, use technical experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction.

Worked independently from home and would be expected to collaborate with management and co- workers in a remote setting

Provide calm conflict resolution and problem resolution for frustrated customers

Technical Support History Includes

Lifeline Support
ACP- Affordable Connectivity Program • Boost Mobile
T-Mobile
Spectrum
Access Wireless
Assurance Wireless
Safelink Wireless
Windstream Communications

Assistant Manager

7-Eleven - Charlotte, NC September 2017 to February 2020

Assistant Managers are responsible for ensuring that the team and store deliver great experiences to guests while maintaining operational standards; managing the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures. Cash handling, fuel transactions, cleaning, and stocking are part of the role with some foodservice positions specifically tasked with food prep and foodservice safety.