Aashante Ansley

Detail-oriented and customer-focused professional with 5+ years of experience managing client accounts, resolving escalations, and supporting operations in regulated environments. Strong background in relationship management, billing processes, and cross-functional coordination. Proven ability to handle high-volume inquiries, maintain detailed records, and improve customer satisfaction and retention.

Currently pursuing a B.S. in Business Administration. Seeking to transition into property management to support leasing, resident relations, and daily property operations.

Customer Account Specialist at CCS Medical (2023-08 – 2026-03)

Managed a portfolio of 25–30 client accounts, ensuring high satisfaction through proactive communication and follow-up. Coordinated with billing, operations, and support teams to resolve account issues. Maintained detailed records and tracked account activity using CRM systems.

• Managed a portfolio of 25–30 client accounts, ensuring high satisfaction through proactive communication and follow-up
• Coordinated with billing, operations, and support teams to resolve account issues, reducing resolution time by 20%
• Maintained detailed records and tracked account activity using CRM systems (Salesforce, Zendesk), ensuring accuracy and compliance
• Conducted regular account reviews to identify needs, improve service delivery, and increase retention by 10–15%
• Resolved escalations by identifying root causes and implementing solutions, maintaining a 90% satisfaction rating

Property Manager at Award Management (2020-02 – 2025-04)

Led operations across a 150-unit community, achieving 95%+ occupancy and 97% rent collection while improving resident satisfaction. Oversaw full leasing cycle, compliance, rent collection, maintenance coordination, vendor management, and budget tracking.

• Led operations across a 150-unit community, achieving 95%+ occupancy and 97% rent collection while improving resident satisfaction
• Oversaw full leasing cycle, including marketing, application processing, screenings, and lease execution
• Ensured compliance with Fair Housing laws and affordable housing regulations
• Monitored rent collection, delinquencies, and enforce lease terms as needed
• Coordinate maintenance requests and property inspections to maintain safety and curb appeal
• Manage vendor contracts, negotiate services, and oversee repairs and capital projects
• Track and manage property budgets, expenses, and financial performance

Account Coordinator / Customer Service Representative at Asurion (2019-11 – 2023-08)

Served as primary point of contact for 30–35 accounts, handling billing inquiries, service requests, and issue resolution. Supported onboarding processes, coordinated with finance and operations, and negotiated renewals.

• Served as primary point of contact for 30–35 accounts, handling billing inquiries, service requests, and issue resolution
• Supported onboarding processes by guiding clients through setup, documentation, and service expectations
• Coordinated with finance and operations to resolve payment discrepancies, reducing overdue balances by 20%
• Negotiated renewals and identified service opportunities, increasing account value by 5–8%
• Collected and analyzed feedback to improve processes, contributing to a 15% increase in customer satisfaction (NPS)

Bachelor of Science in Business Administration – University of Phoenix

Associate of Arts in Business Fundamentals – University of Phoenix