Abigail Hondorp

Results-driven professional with experience in workforce development, operations management, community outreach, and digital marketing. Skilled in employer relations, program coordination, social media marketing, and cross-functional collaboration. Passionate about creating employment opportunities and improving organizational effectiveness.

DIRECTOR OF OPERATIONS - The Florida Institute for Community Inclusion

(2021)

• Direct day-to-day organizational operations, ensuring efficient workflows, program success, and high-quality service delivery.
• Lead employment services including job coaching, workplace-readiness training, life-skills instruction, and individualized employment support; coach 40+ clients annually.
• Served as the primary point of contact for incoming business calls, responding to questions, providing information about organizational services, and directing inquiries to the appropriate team members when needed.
• Develop and maintain strategic partnerships with employers, community organizations to expand employment opportunities and strengthen services.
• Serve as the primary liaison with Vocational Rehabilitation counselors, coordinating client services and facilitating access to resources.
• Manage invoicing for Vocational Rehabilitation services, ensuring billing documentation is accurate, complete, and compliant with agency requirements.
• Help develop and maintain onboarding documentation and training materials to support consistent team processes and new-hire integration.
• Assist with creating and posting job listings, screening potential candidates, and participating in interviews to support organizational hiring needs.
• Supervise a team responsible for maintaining documentation, communicating with parents, and conducting outreach to former clients to assess interest in new and expanded programs.
• Manage the organization's WordPress website, keeping content current, engaging, accessible, and aligned with mission and branding.
• Plan, create, and manage integrated marketing campaigns across social media, email marketing, and digital communications to increase community awareness and program engagement.
• Monitor marketing analytics and campaign performance to optimize outreach strategies and strengthen brand awareness.
• Represent the organization at networking events, job fairs, and community outreach initiatives to build relationships and promote services.

SEASONAL SALES REPRESENTATIVE - Williams Sonoma

(2020 - 2021)

• Assisted customers through a high-volume inbound call center, providing exceptional service and personalized product recommendations.
• Identified customer needs and increased sales through effective upselling and cross-selling techniques.
• Resolved customer concerns while maintaining a high level of professionalism and customer satisfaction.
• Navigated multiple internal systems and websites to locate products, process orders, and coordinate customer requests.
• Collaborated with multiple departments to ensure accurate order fulfillment and timely issue resolution.
• Maintained accuracy while managing a fast-paced workload during the holiday shopping season.
• Demonstrated strong communication, problem-solving, and multitasking skills in a remote customer service environment.

CASHIER & TRAINER - Universal Studios

(2017 - 2020)

• Delivered outstanding guest experiences in a fast-paced, high-volume entertainment environment.
• Trained new team members on customer service expectations, point-of-sale systems, cash handling, and operational procedures.
• Managed inventory by stocking merchandise, monitoring supply levels, and assisting with product ordering.
• Maintained compliance with company policies, safety standards, and operational procedures.
• Assisted with opening and closing duties while ensuring the location remained organized, stocked, and guest-ready.
• Collaborated with team members to maintain efficient operations during peak attendance periods.

CUSTOMER SERVICE REPRESENTATIVE | CASH OFFICE ASSOCIATE | TRAINER - Whole Foods Market

(2015 - 2017)

• Delivered exceptional customer service while working in a high-volume retail environment, consistently resolving customer concerns and ensuring a positive shopping experience.
• Trained and mentored new employees on customer service standards, cash handling procedures, register operations, and company policies.
• Managed cash office responsibilities, including opening, closing, balancing, and auditing 31 cash registers with a high level of accuracy.
• Created Excel spreadsheets to improve bulk inventory tracking and operational efficiency.
• Conducted pricing audits and maintained accurate product information throughout the store.
• Assisted multiple departments, including customer service, front-end operations, and inventory management, to ensure efficient daily operations.
• Supported front-end leadership by managing checkout lines, improving customer flow, and maintaining productivity during peak business hours.

Associates - Liberal Arts - BUROUGH OF MANHATTAN COMMUNITY COLLEGE (2013 - 2015)

Bachelor of Business - Digital Marketing - FULL SAIL UNIVERSITY (2018 - 2021)