Tara Mayer

Experienced Director of Operations with a track record of improving workflow, reducing costs, and keeping cross-functional teams aligned. I’m comfortable working in fast-moving environments where priorities shift, and I focus on building processes that are reliable and easy for teams to follow. Known for spotting inefficiencies early, setting clear expectations, and keeping projects on schedule.

Looking to bring that same approach to a company that values practical problem-solving and steady execution.

Operations Manager at MeBe ABA (2026-03 – Present)

• Oversee daily non-clinical operations, facility maintenance, and administrative workflows to support efficient center functioning.
• Coordinate staff and client scheduling while collaborating with front-desk personnel and family support teams.
• Maintain adherence to insurance, funding, and regulatory requirements to support operational compliance and quality standards.
• Partner with Clinical Directors, BCBAs, and administrative departments, including HR, billing, and scheduling, to ensure effective communication and coordinated center operations.
• Conduct center tours

Operations Manager at Kaleidoscope ABA (2025-02 – 2026-01)

• Oversee Behavioral Technicians bulk schedules, session completions, PTO/call outs
• Interview Behavioral Technicians candidates and conduct New Hire Orientation
• Conduct center tours with families
• Inventory orders
• Daily, weekly and monthly reporting
• Client attendance and utilization
• Billables and Non-Billables
• Supervision and Family Trainings
• Daily marketing outreach
• Social Media (TikTok, Instagram autism groups/discussions)
• Local community groups, networking and conferences events
• Pediatrician and Occupational Therapy
• Created monthly in-center Autism Resource Event for families and referral sources to attend
• Run direct sessions when short staffed
• Responsible for all HR duties pertaining to Behavioral Technicians
• Assist with intake and assessment scheduling
• Knowledgeable in commercial and Medicaid insurance

Director of Operations at Customer Assurance (2020-04 – 2025-01)

• Manage sales, customer service and credit card processing departments
• Responsible for marketing and selling company services to new clientele
• Knowledge of payment gateways USAepay, NMI, CMS, Square and WooCommerce
• Established relationships with print houses and product distribution centers
• Designed more efficient customer interfacing website
• Developed all SMS, social media, video, blogs and email marketing campaigns
• Created distributor sales presentation slideshows
• Weekly P&L reporting and customer service efficiency.

Director of Operations at Logicall Marketing (2010-01 – 2020-03)

• Supervised the daily operations of staff managers, phone agents and office personnel
• Responsible for onboarding new clients, contracts and managing their sales campaigns
• Assisted in development of marketing campaigns for direct mail, social media, SMS and email
• Reported daily agent and campaign statistics directly to CEO
• Implemented company’s first SMS verification program, increasing response rate by 30% and show rate by 40%
• Contracted partnerships with U.S., Mexico and Bali resort developers
• Designed SMS in house marketing/sales campaigns, generating a 25% response increase and 15% sales increase
• Proficient in CRM systems TrackResults and Five9
• Created a more efficient agent vetting and training courses resulting in 35% less turnover
• Coached and trained staff managers on quality leadership practices and team building exercises

Bachelors in Business – University of Washington

Veterinary Technician – PIMA Medical Institute