Adam Berry

Information Systems Management graduate with hands-on experience in enterprise software navigation, hardware and software troubleshooting, and end-user technical support. Proficient in Windows operating systems, Microsoft Excel data management, and foundational networking, bringing strong communication and problem-solving skills to entry-level IT support roles.

Administrative Assistant at Board of Cooperative Educational Services (BOCES) (2025-08 – Present)

• Operate PeopleSoft and internal database systems (CIT-IQ) daily to process purchasing requests, invoicing, travel authorizations, and vendor records with high data accuracy.
• Coordinate intake requirements with vendors and internal staff to schedule and publish in-person and virtual workshop offerings within internal enrollment platforms.
• Maintain structured Microsoft Excel spreadsheets for pricing and cost tracking, cross-referencing records across internal applications to identify and resolve data discrepancies.
• Provide day-to-day technical assistance to office staff, troubleshooting software usability issues, digital document formatting, and system navigation.

Sales & Technical Support Associate at Best Buy Stores, L.P. (2024-09 – 2025-01)

• Delivered frontline technical assistance to customers on consumer computers, mobile devices, peripherals, and initial operating system setup.
• Diagnosed and resolved basic hardware connectivity and software configuration issues while translating technical features into clear guidance for non-technical users.

Customer Service & Operations Associate at Lowe’s Home Improvement (2024-04 – 2024-09)

• Maintained accurate inventory and merchandising records using internal point-of-sale and inventory tracking systems.
• Performed basic hardware and software troubleshooting on store workstations and handheld terminals, escalating network or device failures appropriately.
• Collaborated with store associates to investigate and reconcile system inventory discrepancies.

Marketing Intern at Another Level Barbershop Lounge, Inc. (2021-10 – 2023-09)

• Updated and maintained business web pages and online booking/digital platforms to ensure accurate service information and smooth customer access.
• Managed social media accounts and digital content scheduling while tracking engagement metrics to support local outreach.

Bachelor of Science in Information Systems Management – City University of New York, York College (2025-06)