Adolfo Perez
Desktop Support II/III
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About
My name is Adolfo Perez, and I have passion for technology and love working with people. I have an 11 year old son, who thinks I am his hero! I am moving to Houston, TX to take care of my mother, since she is very old now and I she needs me more then ever. I love to live by three things; do the right things, do whatever it takes, and respect everyone. I am a warm hearted compassionate person and love to live life with the love of my family and friends! God bless who reads this about me!
Experience
Adolfo Perez
1156 E 4th Ave, Escondido, CA 92025
Desktop Support Tech III or System Support Analyst II| Bilingual: English & Spanish| Moving to Houston, TX
With 14 years’ experience, go above and beyond of what is expected of the job description to investigate, troubleshoot and resolve computer issues including hardware, software, applications, network, printers. Create, configure Azure VMS, create, configure VMware machines, and AWS instances. Be the single point of contact throughout the lifecycle of a ticket; including research and communication of status to users working with IT Teams to resolve/escalate problems.Provide support for network access and applications. Research various problems to provide appropriate responses to end users, ability to provide advanced troubleshooting and assist users through simple, and advanced procedures. Monitor Helpdesk queue (phone, voicemail, e-mail and ticketing system) for support requests. Provide basic and advanced administration in Active Directory of Users and Groups, various types of devices.
Manage Active directory resources and security group permissions. Manage accounts in Office 365, MFA administration and deployment of MDM applications. Contribute to the knowledgebase by creating instructions for common and rare issues. Assist in implementation and support of global IT infrastructure. Ensure help desk quality standards, document and analyze information. Flexibility with work shift - after-hour support and on-call schedule as necessary.
