Adrian Williams

Customer support and behavioral-health professional

Talent

Tampa, FLMember since July 6, 2026

Technical and clinical writingClear session documentationInstructional and procedural documentationResearch synthesisPattern recognitionCreative writing for empathy and perspective-takingPrompt EngineeringCustomer service orientationABA implementationBehavior interventionData collection & progress monitoringCrisis prevention & de-escalationTrauma-informed communicationRapport buildingMicrosoft WordExcelPowerPointGoogle WorkspaceCanvaAdobe ExpressDigital portfolio developmentBasic UX & usability principlesDocumentation designHigh emotional intelligenceStrong observational skillsCalm under pressureEthical decision-makingSystems-thinkingInterdisciplinary collaboration

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Technical and clinical writingClear session documentationInstructional and procedural documentationResearch synthesisPattern recognition

About

Customer support and behavioral-health professional with expertise in clear communication, accurate documentation, and client engagement. Skilled in trauma-informed communication, de-escalation, and problem-solving across clinical and support environments. Demonstrated attention to detail, ethical decision-making, and follow-through while managing multiple priorities. Seeking to leverage interdisciplinary experience in B2B customer support, technical communication, and AI-enhanced workflows.

Experience

Direct Support Provider - One Quest LLC - Tampa, FL

(2026-07)

Provide daily support to individuals with developmental or behavioral needs, promoting independence and quality of life.
Implement individualized care plans with consistency, empathy, and strong observational skills.
Document client progress, behavioral patterns, and support activities with accuracy and confidentiality.
Apply trauma-informed communication, crisis prevention strategies, and person-centered engagement.
Collaborate with interdisciplinary teams to ensure continuity of care and client satisfaction.

Behavioral Technician - Butterfly Effects, LLC - Tampa, FL

(2025-04 - 2025-08)

Delivered ABA therapy to children with developmental and behavioral needs under BCBA supervision.
Implemented individualized behavior intervention plans with accuracy and consistency.
Collected and documented session data to support clinical decision-making.
Passed RBT competency assessment, demonstrating ethical practice and mastery of ABA fundamentals.
Demonstrated strong customer service orientation by building rapport with clients and families, addressing concerns promptly, and ensuring satisfaction.

Behavioral Health Technician - Gracepoint Mental Health Facility - Tampa, FL

(2024-07 - 2024-11)

Supported patients in crisis stabilization units through observation, documentation, and therapeutic engagement.
Assisted clinical teams with treatment plans, safety checks, and behavioral monitoring.
Applied trauma-informed communication and problem-solving skills to de-escalate high-stress situations.
Documented behavioral patterns and patient interactions with accuracy and confidentiality.