Quality Assurance Specialist
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Highly motivated and detail-oriented Quality Assurance Specialist in manual testing, performance analysis, and customer support for web and mobile applications. Proven ability to develop and execute comprehensive test plans, identify and resolve defects, and enhance software quality in collaboration with cross-functional teams. Skilled in tools such as JIRA, ServiceNow, and Gatling for performance testing, with basic scripting knowledge in JavaScript.
Adept at communicating effectively with technical and non-technical stakeholders and committed to maintaining compliance and performance standards.
Testing Expertise: Manual functional testing, regression testing, integration testing, exploratory testing, UAT.
Performance Testing: Gatling for load and performance testing.
Technical Skills: SQL, basic JavaScript, scripting, cross-browser compatibility testing.
Test Management Tools: JIRA, ServiceNow.
Soft Skills: Effective communication, problem-solving, stakeholder engagement, and process improvement.
Compliance Knowledge: Security and performance standards for software systems.
M.S. Information Systems, University of Northern Virginia, 2005
B.S. Information Systems, University of Tennessee, 2003
