Aileen Escalante

Compassionate, detail-oriented professional with over five years of experience in front office administration, customer service, and administrative support. Proven ability to build relationships, manage multiple priorities, maintain accurate records, and provide exceptional service in fast-paced environments. Completed a phlebotomy training program with knowledge of medical terminology and infection control principles, with a strong interest in pursuing a career in the healthcare field.

Passionate about delivering excellent patient care and contributing to a healthcare team.

Front Office Assistant/Teacher Assistant at Pinnacle Montessori of Forney (2021-01 – 2024-12)

• Welcomed parents, students, and visitors while maintaining a professional and organized office.
• Answered multi-line phone calls, responded to inquiries and directed visitors in a courteous manner.
• Maintained confidential records and completed tasks with a high level of accuracy.
• Assisted with scheduling, attendance tracking, filing and daily office operations.
• Coordinated communication between staff and families.
• Assisted teachers in the classroom while supporting students and maintaining an organized learning environment.
• Fostered a positive, supportive environment through exceptional customer service and teamwork.

Greeter/Sales Associate at Atkinson Toyota of Dallas (2017-01 – 2019-12)

• Collaborated with team members to improve workflow and overall customer satisfaction.
• Resolved customer concerns with patience, professionalism, and a solutions-focused mindset.
• Maintained accurate customer records and documentation.
• Built strong relationships with customers.
• Welcomed all customers with a positive attitude and answered any questions or concerns.

High School Diploma – Dallas Can Academy

Phlebotomy Training Program in Phlebotomy – Global Medical Institute