Lesley Peeler

Dedicated and highly organized professional with extensive experience in high-volume medical practices. Proven expertise in (EMA), Epic, medical scheduling, medical records, and insurance verification. Skilled in streamlining administrative workflows, including authorizations and referrals, while providing exceptional patient care and professional service in both medical and cosmetic environments.

Front Office Assistant - 360 Dermatology - Wesley Chapel, FL

(2025-06)

• Manage patient check-ins and check-outs for a high-volume practice.
• Collect copayments and process payments for medical and cosmetic services.
• Manage Allē rewards points.
• Perform medical scheduling and data management using EMA.
• Assist patients with completing necessary forms and clinical documentation.
• Provide administrative support to medical staff, handle patient inquiries, and manage phone calls.
• Process CareCredit transactions.
• Coordinate between patients and medical staff.
• Manage incoming and outgoing faxes, including referrals, authorizations, and medical records.

Front Office Assistant - Dermaclinique Dermatology - Clearwater/St.Petersburg, FL

(2024-04 - 2025-06)

• Provided high-level customer service and maintained professional phone etiquette.
• Utilized EMA for data entry, scheduling, and electronic record management.
• Collected insurance information and obtained insurance verification.
• Entered patient demographic and financial information accurately into the system.
• Obtained insurance referrals and authorizations.
• Scanned clinical operative notes into the electronic system.

Medical Office Coordinator - AdventHealth - Land O' Lakes, FL

(2023-08 - 2024-04)

• Entered patient demographic information accurately into Epic.
• Obtained insurance verification to ensure coverage and billing accuracy.
• Conducted thorough chart preparation to assist medical staff before patient visits.
• Triaged incoming calls.
• Managed the intake process by rooming patients and preparing them for examinations.
• Maintained and managed medical records in compliance with healthcare regulations.
• Acted as a primary link between patients, staff, and doctors to ensure smooth clinical operations.

Patient Scheduler - Suncoast Skin Solutions - Lutz, FL

(2022-09 - 2023-08)

• Managed scheduling, data entry, and patient records using EMA.
• Provided customer service and handled high-volume phone inquiries.
• Performed thorough insurance verification and collected required documentation.
• Entered demographic and financial information with a high degree of accuracy.
• Obtained insurance referrals as required by insurance providers.
• Scanned clinical encounters and operative notes into the system to maintain up-to-date records.

Sunstate Academy (2012-01 - 2012-09) Clearwater, FL

High School Diploma - Countryside High School (1998 - 2002) Clearwater, FL