Chanel W

Serves as initial patient contact. Greet patients and families in welcoming and caring manner. Check-in/ Check-out patients in a timely manner. Answer phones (operator, appointment, back office lines etc.) in compliance with service goals.

FRONT OFFICE ASSISTANT - NORTHSIDE HOSPITAL - LAWRENCEVILLE, GA

(2023-10)

• Serves as initial patient contact. Greet patients and families in welcoming and caring manner.
• Check-in/ Check-out patients in a timely manner.
• Answer phones (operator, appointment, back office lines etc.) in compliance with service goals.
• Accurately schedules all categories of appointments- new, return/office, follow-up, consultations.
• Make adjustments to schedule as needed throughout the day. Fax and receive medical records and referrals.
• Verify insurances using availity and gammis. Accept upfront payment (co-pays, balances etc.)

FRONT OFFICE RECEPTIONIST - ARBOR/HAVEN OBGYN - ATLANTA, GA

(2022-12 - 2023-10)

• Check In patients using Athena EMR system, obtaining and verifying all insurance information.
• Answering multiple phone lines and scheduling patients.
• Having all appropriate forms completed and signed prior to visit with the medical provider.
• Entering demographics and insurance information in the system as well as colleting co-pays and balances.

NEWBORN CARE NANNY - CARE.COM - ATLANTA, GA

(2020-03 - 2023-01)

• Prepare children's meals and feed them (including bottle-feeding for babies)
• Bathing and dressing, changing diapers and children's laundry.
• Ensure children's safety during indoors and outdoors activities.
• Work with parents to ensure children's growth and social development.

FRONT DESK CHECK-IN REGISTRAR - PEACHTREE WOMEN'S CLINIC - ATLANTA, GA

(2018-07 - 2019-04)

• Transport patients to and from procedure rooms.
• Provide reception support and give general information to visitors and families.
• Manage patient records and assist patients and families in filling out admission forms.
• Answer phones, patient follow-up calls, and relay messages.

MEDICAL FRONT DESK TEMP - ATLANTA HEARING ASSOCIATES - DUNWOODY, GA

(2017-12 - 2018-06)

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments
• Keeps patient appointments on schedule by notifying provider of patient's arrival
• Protects patients' rights by maintaining the confidentiality of personal information.

DIPLOMA IN MEDICAL OFFICE ADMINISTRATION - Medical Office Administration - Gwinnett College Sandy Springs (2017-08 - 2017-08)

CERTIFICATE IN MEDICAL TERMINOLOGY - Medical Terminology - Gwinnett College Sandy Springs (2017-08 - 2017-08)

HIGH SCHOOL DIPLOMA - SiaTech Integrated High School (2008-06 - 2008-06)

CERTIFICATE IN OFFICE ADMINISTRATION - Office Administration - Jacksonville Job Corps (2008-06 - 2008-06)